DeltaVision softWoRx Workstation (CentOS) HDD crash - rebuilding system from scratch

[Mel Symeonides]

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Hello,

We have a DeltaVision DV/U series microscope on an Olympus IX70 base. This
is the slightly older configuration which uses two computers, a workstation
PC running CentOS Linux and softWoRx, and the IC/MIC which runs Windows XP
and controls the light source/camera/stage motors. We love this scope and
have published with it a lot, but unfortunately we've had a lot of issues
with support, especially since API was bought out by GE Healthcare. Because
it is an older model, GE has denied us a new service contract and has only
offered the option of fully upgrading the microscope for over $100k in order
to become eligible for a service contract.

Recently our microscope became inoperable because the Workstation PC's hard
drive crashed. After analyzing the drive from a different computer, it looks
like a good 30% of it is inaccessible, but I was able to recover important
files such as /usr/local/softWoRx/config/Resolve3D.SYS and our network
configuration files. Also, I've put a new blank drive on the computer and
installed CentOS from scratch, and the computer works fine, but I do not
have the softWoRx packages to install the software and run the microscope.
The IC/MIC is intact and I can fully initialize the microscope by accessing
the IC/MIC directly, so there are no other hardware issues.

The only service option that GE has offered to us is to completely replace
the Workstation PC for about $10,000. Obviously it is unreasonable to do
that given that the PC is completely fine and all it needs is a new HDD with
the software installed. Besides, we were also told that this brand new
Workstation would only come with 3 months' warranty, so if anything else
were to go wrong with it in 4 months, that'd be another $10,000 down the
drain, so to speak.

CentOS is of course free, and we own a softWoRx license that is attached to
the MAC address of our computer's network interface, but we cannot find the
software anywhere. All we can find are the upgrade packages on API's support
website, but those don't seem to be able to establish a softWoRx
installation from scratch. When I install the upgrade packages and try to
run softWoRx, it returns a "segmentation fault (core dumped)" error that is
very hard to debug. I am fairly comfortable with using Linux but I don't
know the specificities of how API sets up the softWoRx environment, the
license manager, etc.

Has anyone been in a similar situation, i.e. have you had to install
softWoRx from scratch? Were you able to find the appropriate packages and do
this on a fresh CentOS installation? I would really be interested in hearing
your experiences with trying to do anything similar to this, and any other
ideas of how we could rescue our system given that all we really need is
software.

Menelaos Symeonides

[David Strachan]

*****
To join, leave or search the confocal microscopy listserv, go to:
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Hi Menelaos Symeonides,

One thing I would try is to recover the old drive, there is a product from www.grc.com<http://www.grc.com> called spinrite, the main man there is Steve Gibson who is a host of a podcast called 'security now' on the TWIT network.

I have never used the product personally but watched a colleague of mine use it on a drive and it worked.


Or you could try these guys, they have been providing sales and service of the DeltaVision systems for many years in the UK, I am not sure how long they have left before GE take over here as well.

Image Solutions (UK) Ltd
IMSOL House Cable Court, Pittman Way
Preston
PR2 9YW
United Kingdom
Tel.:  [phone]
Fax.:  [phone]
Email: [hidden email]<mailto:[hidden email]>

Hope this helps.


regards


David Strachan
Beatson Institute for Cancer Research
Glasgow
Scotland



On 9 Nov 2014, at 16:25, Menelaos Symeonides <[hidden email]<mailto:[hidden email]>> wrote:


Hello,

We have a DeltaVision DV/U series microscope on an Olympus IX70 base. This
is the slightly older configuration which uses two computers, a workstation
PC running CentOS Linux and softWoRx, and the IC/MIC which runs Windows XP
and controls the light source/camera/stage motors. We love this scope and
have published with it a lot, but unfortunately we've had a lot of issues
with support, especially since API was bought out by GE Healthcare. Because
it is an older model, GE has denied us a new service contract and has only
offered the option of fully upgrading the microscope for over $100k in order
to become eligible for a service contract.

Recently our microscope became inoperable because the Workstation PC's hard
drive crashed. After analyzing the drive from a different computer, it looks
like a good 30% of it is inaccessible, but I was able to recover important
files such as /usr/local/softWoRx/config/Resolve3D.SYS and our network
configuration files. Also, I've put a new blank drive on the computer and
installed CentOS from scratch, and the computer works fine, but I do not
have the softWoRx packages to install the software and run the microscope.
The IC/MIC is intact and I can fully initialize the microscope by accessing
the IC/MIC directly, so there are no other hardware issues.

The only service option that GE has offered to us is to completely replace
the Workstation PC for about $10,000. Obviously it is unreasonable to do
that given that the PC is completely fine and all it needs is a new HDD with
the software installed. Besides, we were also told that this brand new
Workstation would only come with 3 months' warranty, so if anything else
were to go wrong with it in 4 months, that'd be another $10,000 down the
drain, so to speak.

CentOS is of course free, and we own a softWoRx license that is attached to
the MAC address of our computer's network interface, but we cannot find the
software anywhere. All we can find are the upgrade packages on API's support
website, but those don't seem to be able to establish a softWoRx
installation from scratch. When I install the upgrade packages and try to
run softWoRx, it returns a "segmentation fault (core dumped)" error that is
very hard to debug. I am fairly comfortable with using Linux but I don't
know the specificities of how API sets up the softWoRx environment, the
license manager, etc.

Has anyone been in a similar situation, i.e. have you had to install
softWoRx from scratch? Were you able to find the appropriate packages and do
this on a fresh CentOS installation? I would really be interested in hearing
your experiences with trying to do anything similar to this, and any other
ideas of how we could rescue our system given that all we really need is
software.

Menelaos Symeonides

[Gary Laevsky]

*****
To join, leave or search the confocal microscopy listserv, go to:
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
Post images on http://www.imgur.com and include the link in your posting.
*****

Along this line, we have just inherited a Deltavision, that GE will not
service.  Does anyone know of a stateside third party that will service
this instrument?

Thanks.

Gary


Gary Laevsky, Ph.D.
Confocal Imaging Facility Manager
Dept. of Molecular Biology
Washington Rd.
Princeton University
Princeton, New Jersey, 08544-1014
(O) 609 258 5432
(C) 508 507 1310

On Mon, Nov 10, 2014 at 5:52 AM, David Strachan <
[hidden email]> wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Hi Menelaos Symeonides,
>
> One thing I would try is to recover the old drive, there is a product from
> www.grc.com<http://www.grc.com> called spinrite, the main man there is
> Steve Gibson who is a host of a podcast called 'security now' on the TWIT
> network.
>
> I have never used the product personally but watched a colleague of mine
> use it on a drive and it worked.
>
>
> Or you could try these guys, they have been providing sales and service of
> the DeltaVision systems for many years in the UK, I am not sure how long
> they have left before GE take over here as well.
>
> Image Solutions (UK) Ltd
> IMSOL House Cable Court, Pittman Way
> Preston
> PR2 9YW
> United Kingdom
> Tel.:  [phone]
> Fax.:  [phone]
> Email: [hidden email]<mailto:[hidden email]>
>
> Hope this helps.
>
>
> regards
>
>
> David Strachan
> Beatson Institute for Cancer Research
> Glasgow
> Scotland
>
>
>
> On 9 Nov 2014, at 16:25, Menelaos Symeonides <[hidden email]<mailto:
> [hidden email]>> wrote:
>
>
> Hello,
>
> We have a DeltaVision DV/U series microscope on an Olympus IX70 base. This
> is the slightly older configuration which uses two computers, a workstation
> PC running CentOS Linux and softWoRx, and the IC/MIC which runs Windows XP
> and controls the light source/camera/stage motors. We love this scope and
> have published with it a lot, but unfortunately we've had a lot of issues
> with support, especially since API was bought out by GE Healthcare. Because
> it is an older model, GE has denied us a new service contract and has only
> offered the option of fully upgrading the microscope for over $100k in
> order
> to become eligible for a service contract.
>
> Recently our microscope became inoperable because the Workstation PC's hard
> drive crashed. After analyzing the drive from a different computer, it
> looks
> like a good 30% of it is inaccessible, but I was able to recover important
> files such as /usr/local/softWoRx/config/Resolve3D.SYS and our network
> configuration files. Also, I've put a new blank drive on the computer and
> installed CentOS from scratch, and the computer works fine, but I do not
> have the softWoRx packages to install the software and run the microscope.
> The IC/MIC is intact and I can fully initialize the microscope by accessing
> the IC/MIC directly, so there are no other hardware issues.
>
> The only service option that GE has offered to us is to completely replace
> the Workstation PC for about $10,000. Obviously it is unreasonable to do
> that given that the PC is completely fine and all it needs is a new HDD
> with
> the software installed. Besides, we were also told that this brand new
> Workstation would only come with 3 months' warranty, so if anything else
> were to go wrong with it in 4 months, that'd be another $10,000 down the
> drain, so to speak.
>
> CentOS is of course free, and we own a softWoRx license that is attached to
> the MAC address of our computer's network interface, but we cannot find the
> software anywhere. All we can find are the upgrade packages on API's
> support
> website, but those don't seem to be able to establish a softWoRx
> installation from scratch. When I install the upgrade packages and try to
> run softWoRx, it returns a "segmentation fault (core dumped)" error that is
> very hard to debug. I am fairly comfortable with using Linux but I don't
> know the specificities of how API sets up the softWoRx environment, the
> license manager, etc.
>
> Has anyone been in a similar situation, i.e. have you had to install
> softWoRx from scratch? Were you able to find the appropriate packages and
> do
> this on a fresh CentOS installation? I would really be interested in
> hearing
> your experiences with trying to do anything similar to this, and any other
> ideas of how we could rescue our system given that all we really need is
> software.
>
> Menelaos Symeonides
>

[Csúcs Gábor-3]

Dear Gary,

The service of the optical components we always did via Olympus.

Greetings    Gabor

-----Original Message-----
From: Confocal Microscopy List [mailto:[hidden email]] On Behalf Of Gary Laevsky
Sent: Monday, November 10, 2014 2:17 PM
To: [hidden email]
Subject: Re: DeltaVision softWoRx Workstation (CentOS) HDD crash - rebuilding system from scratch

*****
To join, leave or search the confocal microscopy listserv, go to:
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
Post images on http://www.imgur.com and include the link in your posting.
*****

Along this line, we have just inherited a Deltavision, that GE will not service.  Does anyone know of a stateside third party that will service this instrument?

Thanks.

Gary


Gary Laevsky, Ph.D.
Confocal Imaging Facility Manager
Dept. of Molecular Biology
Washington Rd.
Princeton University
Princeton, New Jersey, 08544-1014
(O) 609 258 5432
(C) 508 507 1310

On Mon, Nov 10, 2014 at 5:52 AM, David Strachan < [hidden email]> wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Hi Menelaos Symeonides,
>
> One thing I would try is to recover the old drive, there is a product
> from www.grc.com<http://www.grc.com> called spinrite, the main man
> there is Steve Gibson who is a host of a podcast called 'security now'
> on the TWIT network.
>
> I have never used the product personally but watched a colleague of
> mine use it on a drive and it worked.
>
>
> Or you could try these guys, they have been providing sales and
> service of the DeltaVision systems for many years in the UK, I am not
> sure how long they have left before GE take over here as well.
>
> Image Solutions (UK) Ltd
> IMSOL House Cable Court, Pittman Way
> Preston
> PR2 9YW
> United Kingdom
> Tel.:  [phone]
> Fax.:  [phone]
> Email: [hidden email]<mailto:[hidden email]>
>
> Hope this helps.
>
>
> regards
>
>
> David Strachan
> Beatson Institute for Cancer Research
> Glasgow
> Scotland
>
>
>
> On 9 Nov 2014, at 16:25, Menelaos Symeonides <[hidden email]<mailto:
> [hidden email]>> wrote:
>
>
> Hello,
>
> We have a DeltaVision DV/U series microscope on an Olympus IX70 base.
> This is the slightly older configuration which uses two computers, a
> workstation PC running CentOS Linux and softWoRx, and the IC/MIC which
> runs Windows XP and controls the light source/camera/stage motors. We
> love this scope and have published with it a lot, but unfortunately
> we've had a lot of issues with support, especially since API was
> bought out by GE Healthcare. Because it is an older model, GE has
> denied us a new service contract and has only offered the option of
> fully upgrading the microscope for over $100k in order to become
> eligible for a service contract.
>
> Recently our microscope became inoperable because the Workstation PC's
> hard drive crashed. After analyzing the drive from a different
> computer, it looks like a good 30% of it is inaccessible, but I was
> able to recover important files such as
> /usr/local/softWoRx/config/Resolve3D.SYS and our network configuration
> files. Also, I've put a new blank drive on the computer and installed
> CentOS from scratch, and the computer works fine, but I do not have
> the softWoRx packages to install the software and run the microscope.
> The IC/MIC is intact and I can fully initialize the microscope by
> accessing the IC/MIC directly, so there are no other hardware issues.
>
> The only service option that GE has offered to us is to completely
> replace the Workstation PC for about $10,000. Obviously it is
> unreasonable to do that given that the PC is completely fine and all
> it needs is a new HDD with the software installed. Besides, we were
> also told that this brand new Workstation would only come with 3
> months' warranty, so if anything else were to go wrong with it in 4
> months, that'd be another $10,000 down the drain, so to speak.
>
> CentOS is of course free, and we own a softWoRx license that is
> attached to the MAC address of our computer's network interface, but
> we cannot find the software anywhere. All we can find are the upgrade
> packages on API's support website, but those don't seem to be able to
> establish a softWoRx installation from scratch. When I install the
> upgrade packages and try to run softWoRx, it returns a "segmentation
> fault (core dumped)" error that is very hard to debug. I am fairly
> comfortable with using Linux but I don't know the specificities of how
> API sets up the softWoRx environment, the license manager, etc.
>
> Has anyone been in a similar situation, i.e. have you had to install
> softWoRx from scratch? Were you able to find the appropriate packages
> and do this on a fresh CentOS installation? I would really be
> interested in hearing your experiences with trying to do anything
> similar to this, and any other ideas of how we could rescue our system
> given that all we really need is software.
>
> Menelaos Symeonides
>

[mcammer]

Would be interested to know  if anyone has been able to get GE to service any DeltaVision products or to release enough information to work on them yourselves.
Ok to reply off line or call if you prefer.
Thanks!

===========================================================================
Michael Cammer, Microscopy Core & Skirball Institute, NYU Langone Medical Center
Cell:  914-309-3270   note that we do not receive messages left at 212-263-3208
http://ocs.med.nyu.edu/microscopy & http://microscopynotes.com/

-----Original Message-----
From: Confocal Microscopy List [mailto:[hidden email]] On Behalf Of Gary Laevsky
Sent: Monday, November 10, 2014 8:17 AM
To: [hidden email]
Subject: Re: DeltaVision softWoRx Workstation (CentOS) HDD crash - rebuilding system from scratch

*****
To join, leave or search the confocal microscopy listserv, go to:
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
Post images on http://www.imgur.com and include the link in your posting.
*****

Along this line, we have just inherited a Deltavision, that GE will not service.  Does anyone know of a stateside third party that will service this instrument?

Thanks.

Gary


Gary Laevsky, Ph.D.
Confocal Imaging Facility Manager
Dept. of Molecular Biology
Washington Rd.
Princeton University
Princeton, New Jersey, 08544-1014
(O) 609 258 5432
(C) 508 507 1310

On Mon, Nov 10, 2014 at 5:52 AM, David Strachan < [hidden email]> wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Hi Menelaos Symeonides,
>
> One thing I would try is to recover the old drive, there is a product
> from www.grc.com<http://www.grc.com> called spinrite, the main man
> there is Steve Gibson who is a host of a podcast called 'security now'
> on the TWIT network.
>
> I have never used the product personally but watched a colleague of
> mine use it on a drive and it worked.
>
>
> Or you could try these guys, they have been providing sales and
> service of the DeltaVision systems for many years in the UK, I am not
> sure how long they have left before GE take over here as well.
>
> Image Solutions (UK) Ltd
> IMSOL House Cable Court, Pittman Way
> Preston
> PR2 9YW
> United Kingdom
> Tel.:  [phone]
> Fax.:  [phone]
> Email: [hidden email]<mailto:[hidden email]>
>
> Hope this helps.
>
>
> regards
>
>
> David Strachan
> Beatson Institute for Cancer Research
> Glasgow
> Scotland
>
>
>
> On 9 Nov 2014, at 16:25, Menelaos Symeonides <[hidden email]<mailto:
> [hidden email]>> wrote:
>
>
> Hello,
>
> We have a DeltaVision DV/U series microscope on an Olympus IX70 base.
> This is the slightly older configuration which uses two computers, a
> workstation PC running CentOS Linux and softWoRx, and the IC/MIC which
> runs Windows XP and controls the light source/camera/stage motors. We
> love this scope and have published with it a lot, but unfortunately
> we've had a lot of issues with support, especially since API was
> bought out by GE Healthcare. Because it is an older model, GE has
> denied us a new service contract and has only offered the option of
> fully upgrading the microscope for over $100k in order to become
> eligible for a service contract.
>
> Recently our microscope became inoperable because the Workstation PC's
> hard drive crashed. After analyzing the drive from a different
> computer, it looks like a good 30% of it is inaccessible, but I was
> able to recover important files such as
> /usr/local/softWoRx/config/Resolve3D.SYS and our network configuration
> files. Also, I've put a new blank drive on the computer and installed
> CentOS from scratch, and the computer works fine, but I do not have
> the softWoRx packages to install the software and run the microscope.
> The IC/MIC is intact and I can fully initialize the microscope by
> accessing the IC/MIC directly, so there are no other hardware issues.
>
> The only service option that GE has offered to us is to completely
> replace the Workstation PC for about $10,000. Obviously it is
> unreasonable to do that given that the PC is completely fine and all
> it needs is a new HDD with the software installed. Besides, we were
> also told that this brand new Workstation would only come with 3
> months' warranty, so if anything else were to go wrong with it in 4
> months, that'd be another $10,000 down the drain, so to speak.
>
> CentOS is of course free, and we own a softWoRx license that is
> attached to the MAC address of our computer's network interface, but
> we cannot find the software anywhere. All we can find are the upgrade
> packages on API's support website, but those don't seem to be able to
> establish a softWoRx installation from scratch. When I install the
> upgrade packages and try to run softWoRx, it returns a "segmentation
> fault (core dumped)" error that is very hard to debug. I am fairly
> comfortable with using Linux but I don't know the specificities of how
> API sets up the softWoRx environment, the license manager, etc.
>
> Has anyone been in a similar situation, i.e. have you had to install
> softWoRx from scratch? Were you able to find the appropriate packages
> and do this on a fresh CentOS installation? I would really be
> interested in hearing your experiences with trying to do anything
> similar to this, and any other ideas of how we could rescue our system
> given that all we really need is software.
>
> Menelaos Symeonides
>

[Antony Edwards]

*****
To join, leave or search the confocal microscopy listserv, go to:
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
Post images on http://www.imgur.com and include the link in your posting.
*****

Dear List,

Image Solutions UK Limited (IMSOL) remains an independent, GE Healthcare appointed DeltaVision service and technical support provider, maintaining 70+  DeltaVision system installations across Western Europe.

Please feel free to contact us off-list with your support concerns; directly via [hidden email]:    

Best regards

Tony Edwards

Business Development Manager
IMSOL


-----Original Message-----
From: Confocal Microscopy List [mailto:[hidden email]] On Behalf Of Gary Laevsky
Sent: 10 November 2014 13:17
To: [hidden email]
Subject: Re: DeltaVision softWoRx Workstation (CentOS) HDD crash - rebuilding system from scratch

*****
To join, leave or search the confocal microscopy listserv, go to:
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
Post images on http://www.imgur.com and include the link in your posting.
*****

Along this line, we have just inherited a Deltavision, that GE will not service.  Does anyone know of a stateside third party that will service this instrument?

Thanks.

Gary


Gary Laevsky, Ph.D.
Confocal Imaging Facility Manager
Dept. of Molecular Biology
Washington Rd.
Princeton University
Princeton, New Jersey, 08544-1014
(O) 609 258 5432
(C) 508 507 1310

On Mon, Nov 10, 2014 at 5:52 AM, David Strachan < [hidden email]> wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Hi Menelaos Symeonides,
>
> One thing I would try is to recover the old drive, there is a product
> from www.grc.com<http://www.grc.com> called spinrite, the main man
> there is Steve Gibson who is a host of a podcast called 'security now'
> on the TWIT network.
>
> I have never used the product personally but watched a colleague of
> mine use it on a drive and it worked.
>
>
> Or you could try these guys, they have been providing sales and
> service of the DeltaVision systems for many years in the UK, I am not
> sure how long they have left before GE take over here as well.
>
> Image Solutions (UK) Ltd
> IMSOL House Cable Court, Pittman Way
> Preston
> PR2 9YW
> United Kingdom
> Tel.:  [phone]
> Fax.:  [phone]
> Email: [hidden email]<mailto:[hidden email]>
>
> Hope this helps.
>
>
> regards
>
>
> David Strachan
> Beatson Institute for Cancer Research
> Glasgow
> Scotland
>
>
>
> On 9 Nov 2014, at 16:25, Menelaos Symeonides <[hidden email]<mailto:
> [hidden email]>> wrote:
>
>
> Hello,
>
> We have a DeltaVision DV/U series microscope on an Olympus IX70 base.
> This is the slightly older configuration which uses two computers, a
> workstation PC running CentOS Linux and softWoRx, and the IC/MIC which
> runs Windows XP and controls the light source/camera/stage motors. We
> love this scope and have published with it a lot, but unfortunately
> we've had a lot of issues with support, especially since API was
> bought out by GE Healthcare. Because it is an older model, GE has
> denied us a new service contract and has only offered the option of
> fully upgrading the microscope for over $100k in order to become
> eligible for a service contract.
>
> Recently our microscope became inoperable because the Workstation PC's
> hard drive crashed. After analyzing the drive from a different
> computer, it looks like a good 30% of it is inaccessible, but I was
> able to recover important files such as
> /usr/local/softWoRx/config/Resolve3D.SYS and our network configuration
> files. Also, I've put a new blank drive on the computer and installed
> CentOS from scratch, and the computer works fine, but I do not have
> the softWoRx packages to install the software and run the microscope.
> The IC/MIC is intact and I can fully initialize the microscope by
> accessing the IC/MIC directly, so there are no other hardware issues.
>
> The only service option that GE has offered to us is to completely
> replace the Workstation PC for about $10,000. Obviously it is
> unreasonable to do that given that the PC is completely fine and all
> it needs is a new HDD with the software installed. Besides, we were
> also told that this brand new Workstation would only come with 3
> months' warranty, so if anything else were to go wrong with it in 4
> months, that'd be another $10,000 down the drain, so to speak.
>
> CentOS is of course free, and we own a softWoRx license that is
> attached to the MAC address of our computer's network interface, but
> we cannot find the software anywhere. All we can find are the upgrade
> packages on API's support website, but those don't seem to be able to
> establish a softWoRx installation from scratch. When I install the
> upgrade packages and try to run softWoRx, it returns a "segmentation
> fault (core dumped)" error that is very hard to debug. I am fairly
> comfortable with using Linux but I don't know the specificities of how
> API sets up the softWoRx environment, the license manager, etc.
>
> Has anyone been in a similar situation, i.e. have you had to install
> softWoRx from scratch? Were you able to find the appropriate packages
> and do this on a fresh CentOS installation? I would really be
> interested in hearing your experiences with trying to do anything
> similar to this, and any other ideas of how we could rescue our system
> given that all we really need is software.
>
> Menelaos Symeonides
>

[Mel Symeonides]

*****
To join, leave or search the confocal microscopy listserv, go to:
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
Post images on http://www.imgur.com and include the link in your posting.
*****

Hello Gary Laevsky & Michael Cammer, it is somewhat comforting (but also
infuriating) to hear that there are more people out there unable to get
GE to service their DeltaVision microscopes. I really do not understand
their strategy, they are surely alienating a lot of customers. There are
two of us here at UVM and we are both currently unserviceable according
to GE. It would perhaps be interesting to find out how many out there
are in this situation and maybe try to figure out a solution as a group.

The most baffling aspect of this is that GE are perfectly willing to
provide you off-contract service provided that you pay for the parts and
labor, but when it comes to getting a contract, the microscopes are
supposedly not serviceable due to their age. That doesn't add up.

David Strachan, thank you for letting me know about IMSOL, I have sent
them an email and will update the list if they get back to me with
anything useful.

Is anyone well-versed enough on Linux to know how to somewhat
reverse-engineer things and find out whether I can use the softWoRx
upgrade packages to install from scratch? It seems to me that the
packages are big enough to contain all the software, and that there
should be some way to do this.

Mel

On 11/10/2014 9:07 AM, Cammer, Michael wrote:

> Would be interested to know  if anyone has been able to get GE to service any DeltaVision products or to release enough information to work on them yourselves.
> Ok to reply off line or call if you prefer.
> Thanks!
>
> ===========================================================================
> Michael Cammer, Microscopy Core & Skirball Institute, NYU Langone Medical Center
> Cell:  914-309-3270   note that we do not receive messages left at 212-263-3208
> http://ocs.med.nyu.edu/microscopy & http://microscopynotes.com/
>
> -----Original Message-----
> From: Confocal Microscopy List [mailto:[hidden email]] On Behalf Of Gary Laevsky
> Sent: Monday, November 10, 2014 8:17 AM
> To: [hidden email]
> Subject: Re: DeltaVision softWoRx Workstation (CentOS) HDD crash - rebuilding system from scratch
>
> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Along this line, we have just inherited a Deltavision, that GE will not service.  Does anyone know of a stateside third party that will service this instrument?
>
> Thanks.
>
> Gary
>
>
> Gary Laevsky, Ph.D.
> Confocal Imaging Facility Manager
> Dept. of Molecular Biology
> Washington Rd.
> Princeton University
> Princeton, New Jersey, 08544-1014
> (O) 609 258 5432
> (C) 508 507 1310
>
> On Mon, Nov 10, 2014 at 5:52 AM, David Strachan < [hidden email]> wrote:
>
>> *****
>> To join, leave or search the confocal microscopy listserv, go to:
>> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
>> Post images on http://www.imgur.com and include the link in your posting.
>> *****
>>
>> Hi Menelaos Symeonides,
>>
>> One thing I would try is to recover the old drive, there is a product
>> from www.grc.com<http://www.grc.com> called spinrite, the main man
>> there is Steve Gibson who is a host of a podcast called 'security now'
>> on the TWIT network.
>>
>> I have never used the product personally but watched a colleague of
>> mine use it on a drive and it worked.
>>
>>
>> Or you could try these guys, they have been providing sales and
>> service of the DeltaVision systems for many years in the UK, I am not
>> sure how long they have left before GE take over here as well.
>>
>> Image Solutions (UK) Ltd
>> IMSOL House Cable Court, Pittman Way
>> Preston
>> PR2 9YW
>> United Kingdom
>> Tel.:  [phone]
>> Fax.:  [phone]
>> Email: [hidden email]<mailto:[hidden email]>
>>
>> Hope this helps.
>>
>>
>> regards
>>
>>
>> David Strachan
>> Beatson Institute for Cancer Research
>> Glasgow
>> Scotland
>>
>>
>>
>> On 9 Nov 2014, at 16:25, Menelaos Symeonides <[hidden email]<mailto:
>> [hidden email]>> wrote:
>>
>>
>> Hello,
>>
>> We have a DeltaVision DV/U series microscope on an Olympus IX70 base.
>> This is the slightly older configuration which uses two computers, a
>> workstation PC running CentOS Linux and softWoRx, and the IC/MIC which
>> runs Windows XP and controls the light source/camera/stage motors. We
>> love this scope and have published with it a lot, but unfortunately
>> we've had a lot of issues with support, especially since API was
>> bought out by GE Healthcare. Because it is an older model, GE has
>> denied us a new service contract and has only offered the option of
>> fully upgrading the microscope for over $100k in order to become
>> eligible for a service contract.
>>
>> Recently our microscope became inoperable because the Workstation PC's
>> hard drive crashed. After analyzing the drive from a different
>> computer, it looks like a good 30% of it is inaccessible, but I was
>> able to recover important files such as
>> /usr/local/softWoRx/config/Resolve3D.SYS and our network configuration
>> files. Also, I've put a new blank drive on the computer and installed
>> CentOS from scratch, and the computer works fine, but I do not have
>> the softWoRx packages to install the software and run the microscope.
>> The IC/MIC is intact and I can fully initialize the microscope by
>> accessing the IC/MIC directly, so there are no other hardware issues.
>>
>> The only service option that GE has offered to us is to completely
>> replace the Workstation PC for about $10,000. Obviously it is
>> unreasonable to do that given that the PC is completely fine and all
>> it needs is a new HDD with the software installed. Besides, we were
>> also told that this brand new Workstation would only come with 3
>> months' warranty, so if anything else were to go wrong with it in 4
>> months, that'd be another $10,000 down the drain, so to speak.
>>
>> CentOS is of course free, and we own a softWoRx license that is
>> attached to the MAC address of our computer's network interface, but
>> we cannot find the software anywhere. All we can find are the upgrade
>> packages on API's support website, but those don't seem to be able to
>> establish a softWoRx installation from scratch. When I install the
>> upgrade packages and try to run softWoRx, it returns a "segmentation
>> fault (core dumped)" error that is very hard to debug. I am fairly
>> comfortable with using Linux but I don't know the specificities of how
>> API sets up the softWoRx environment, the license manager, etc.
>>
>> Has anyone been in a similar situation, i.e. have you had to install
>> softWoRx from scratch? Were you able to find the appropriate packages
>> and do this on a fresh CentOS installation? I would really be
>> interested in hearing your experiences with trying to do anything
>> similar to this, and any other ideas of how we could rescue our system
>> given that all we really need is software.
>>
>> Menelaos Symeonides
>>

[Gary Laevsky]

*****
To join, leave or search the confocal microscopy listserv, go to:
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
Post images on http://www.imgur.com and include the link in your posting.
*****

Right, they won't even work on mine off contract.

The reason I'm looking for a third party vendor is because I can't get any
documentation.

I will share if I do, Michael and Menelaos, please do the same!

Thanks!

Gary Laevsky, Ph.D.
Confocal Imaging Facility Manager
Dept. of Molecular Biology
Washington Rd.
Princeton University
Princeton, New Jersey, 08544-1014
(O) 609 258 5432
(C) 508 507 1310

On Mon, Nov 10, 2014 at 9:53 AM, Menelaos Symeonides <[hidden email]>
wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Hello Gary Laevsky & Michael Cammer, it is somewhat comforting (but also
> infuriating) to hear that there are more people out there unable to get GE
> to service their DeltaVision microscopes. I really do not understand their
> strategy, they are surely alienating a lot of customers. There are two of
> us here at UVM and we are both currently unserviceable according to GE. It
> would perhaps be interesting to find out how many out there are in this
> situation and maybe try to figure out a solution as a group.
>
> The most baffling aspect of this is that GE are perfectly willing to
> provide you off-contract service provided that you pay for the parts and
> labor, but when it comes to getting a contract, the microscopes are
> supposedly not serviceable due to their age. That doesn't add up.
>
> David Strachan, thank you for letting me know about IMSOL, I have sent
> them an email and will update the list if they get back to me with anything
> useful.
>
> Is anyone well-versed enough on Linux to know how to somewhat
> reverse-engineer things and find out whether I can use the softWoRx upgrade
> packages to install from scratch? It seems to me that the packages are big
> enough to contain all the software, and that there should be some way to do
> this.
>
> Mel
>
>
> On 11/10/2014 9:07 AM, Cammer, Michael wrote:
>
>> Would be interested to know  if anyone has been able to get GE to service
>> any DeltaVision products or to release enough information to work on them
>> yourselves.
>> Ok to reply off line or call if you prefer.
>> Thanks!
>>
>> ============================================================
>> ===============
>> Michael Cammer, Microscopy Core & Skirball Institute, NYU Langone Medical
>> Center
>> Cell:  914-309-3270   note that we do not receive messages left at
>> 212-263-3208
>> http://ocs.med.nyu.edu/microscopy & http://microscopynotes.com/
>>
>> -----Original Message-----
>> From: Confocal Microscopy List [mailto:[hidden email]]
>> On Behalf Of Gary Laevsky
>> Sent: Monday, November 10, 2014 8:17 AM
>> To: [hidden email]
>> Subject: Re: DeltaVision softWoRx Workstation (CentOS) HDD crash -
>> rebuilding system from scratch
>>
>> *****
>> To join, leave or search the confocal microscopy listserv, go to:
>> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
>> Post images on http://www.imgur.com and include the link in your posting.
>> *****
>>
>> Along this line, we have just inherited a Deltavision, that GE will not
>> service.  Does anyone know of a stateside third party that will service
>> this instrument?
>>
>> Thanks.
>>
>> Gary
>>
>>
>> Gary Laevsky, Ph.D.
>> Confocal Imaging Facility Manager
>> Dept. of Molecular Biology
>> Washington Rd.
>> Princeton University
>> Princeton, New Jersey, 08544-1014
>> (O) 609 258 5432
>> (C) 508 507 1310
>>
>> On Mon, Nov 10, 2014 at 5:52 AM, David Strachan <
>> [hidden email]> wrote:
>>
>>  *****
>>> To join, leave or search the confocal microscopy listserv, go to:
>>> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
>>> Post images on http://www.imgur.com and include the link in your
>>> posting.
>>> *****
>>>
>>> Hi Menelaos Symeonides,
>>>
>>> One thing I would try is to recover the old drive, there is a product
>>> from www.grc.com<http://www.grc.com> called spinrite, the main man
>>> there is Steve Gibson who is a host of a podcast called 'security now'
>>> on the TWIT network.
>>>
>>> I have never used the product personally but watched a colleague of
>>> mine use it on a drive and it worked.
>>>
>>>
>>> Or you could try these guys, they have been providing sales and
>>> service of the DeltaVision systems for many years in the UK, I am not
>>> sure how long they have left before GE take over here as well.
>>>
>>> Image Solutions (UK) Ltd
>>> IMSOL House Cable Court, Pittman Way
>>> Preston
>>> PR2 9YW
>>> United Kingdom
>>> Tel.:  [phone]
>>> Fax.:  [phone]
>>> Email: [hidden email]<mailto:[hidden email]>
>>>
>>> Hope this helps.
>>>
>>>
>>> regards
>>>
>>>
>>> David Strachan
>>> Beatson Institute for Cancer Research
>>> Glasgow
>>> Scotland
>>>
>>>
>>>
>>> On 9 Nov 2014, at 16:25, Menelaos Symeonides <[hidden email]<mailto:
>>> [hidden email]>> wrote:
>>>
>>>
>>> Hello,
>>>
>>> We have a DeltaVision DV/U series microscope on an Olympus IX70 base.
>>> This is the slightly older configuration which uses two computers, a
>>> workstation PC running CentOS Linux and softWoRx, and the IC/MIC which
>>> runs Windows XP and controls the light source/camera/stage motors. We
>>> love this scope and have published with it a lot, but unfortunately
>>> we've had a lot of issues with support, especially since API was
>>> bought out by GE Healthcare. Because it is an older model, GE has
>>> denied us a new service contract and has only offered the option of
>>> fully upgrading the microscope for over $100k in order to become
>>> eligible for a service contract.
>>>
>>> Recently our microscope became inoperable because the Workstation PC's
>>> hard drive crashed. After analyzing the drive from a different
>>> computer, it looks like a good 30% of it is inaccessible, but I was
>>> able to recover important files such as
>>> /usr/local/softWoRx/config/Resolve3D.SYS and our network configuration
>>> files. Also, I've put a new blank drive on the computer and installed
>>> CentOS from scratch, and the computer works fine, but I do not have
>>> the softWoRx packages to install the software and run the microscope.
>>> The IC/MIC is intact and I can fully initialize the microscope by
>>> accessing the IC/MIC directly, so there are no other hardware issues.
>>>
>>> The only service option that GE has offered to us is to completely
>>> replace the Workstation PC for about $10,000. Obviously it is
>>> unreasonable to do that given that the PC is completely fine and all
>>> it needs is a new HDD with the software installed. Besides, we were
>>> also told that this brand new Workstation would only come with 3
>>> months' warranty, so if anything else were to go wrong with it in 4
>>> months, that'd be another $10,000 down the drain, so to speak.
>>>
>>> CentOS is of course free, and we own a softWoRx license that is
>>> attached to the MAC address of our computer's network interface, but
>>> we cannot find the software anywhere. All we can find are the upgrade
>>> packages on API's support website, but those don't seem to be able to
>>> establish a softWoRx installation from scratch. When I install the
>>> upgrade packages and try to run softWoRx, it returns a "segmentation
>>> fault (core dumped)" error that is very hard to debug. I am fairly
>>> comfortable with using Linux but I don't know the specificities of how
>>> API sets up the softWoRx environment, the license manager, etc.
>>>
>>> Has anyone been in a similar situation, i.e. have you had to install
>>> softWoRx from scratch? Were you able to find the appropriate packages
>>> and do this on a fresh CentOS installation? I would really be
>>> interested in hearing your experiences with trying to do anything
>>> similar to this, and any other ideas of how we could rescue our system
>>> given that all we really need is software.
>>>
>>> Menelaos Symeonides
>>>
>>>

[Torsten.Fregin]

*****
To join, leave or search the confocal microscopy listserv, go to:
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
Post images on http://www.imgur.com and include the link in your posting.
*****

Hi,

On www.archive.org there are the international distributers of  
Deltavision/softWorX; maybe they can help with old files and else...

https://web.archive.org/web/20080905164356/http://www.appliedprecision.com/sales/sales_reps-microscopy.html

By the way - it is always a good idea to have a working backup of the  
installation, so that you can replace a hard disk within 10 minutes  
and can keep on working... Maybe you should contact the IT people and  
ask them, if they have a backup? And if not - why not??

:-) Torsten




Zitat von Gary Laevsky <[hidden email]>:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Right, they won't even work on mine off contract.
>
> The reason I'm looking for a third party vendor is because I can't get any
> documentation.
>
> I will share if I do, Michael and Menelaos, please do the same!
>
> Thanks!
>
> Gary Laevsky, Ph.D.
> Confocal Imaging Facility Manager
> Dept. of Molecular Biology
> Washington Rd.
> Princeton University
> Princeton, New Jersey, 08544-1014
> (O) 609 258 5432
> (C) 508 507 1310
>
> On Mon, Nov 10, 2014 at 9:53 AM, Menelaos Symeonides <[hidden email]>
> wrote:
>
>> *****
>> To join, leave or search the confocal microscopy listserv, go to:
>> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
>> Post images on http://www.imgur.com and include the link in your posting.
>> *****
>>
>> Hello Gary Laevsky & Michael Cammer, it is somewhat comforting (but also
>> infuriating) to hear that there are more people out there unable to get GE
>> to service their DeltaVision microscopes. I really do not understand their
>> strategy, they are surely alienating a lot of customers. There are two of
>> us here at UVM and we are both currently unserviceable according to GE. It
>> would perhaps be interesting to find out how many out there are in this
>> situation and maybe try to figure out a solution as a group.
>>
>> The most baffling aspect of this is that GE are perfectly willing to
>> provide you off-contract service provided that you pay for the parts and
>> labor, but when it comes to getting a contract, the microscopes are
>> supposedly not serviceable due to their age. That doesn't add up.
>>
>> David Strachan, thank you for letting me know about IMSOL, I have sent
>> them an email and will update the list if they get back to me with anything
>> useful.
>>
>> Is anyone well-versed enough on Linux to know how to somewhat
>> reverse-engineer things and find out whether I can use the softWoRx upgrade
>> packages to install from scratch? It seems to me that the packages are big
>> enough to contain all the software, and that there should be some way to do
>> this.
>>
>> Mel
>>
>>
>> On 11/10/2014 9:07 AM, Cammer, Michael wrote:
>>
>>> Would be interested to know  if anyone has been able to get GE to service
>>> any DeltaVision products or to release enough information to work on them
>>> yourselves.
>>> Ok to reply off line or call if you prefer.
>>> Thanks!
>>>
>>> ============================================================
>>> ===============
>>> Michael Cammer, Microscopy Core & Skirball Institute, NYU Langone Medical
>>> Center
>>> Cell:  914-309-3270   note that we do not receive messages left at
>>> 212-263-3208
>>> http://ocs.med.nyu.edu/microscopy & http://microscopynotes.com/
>>>
>>> -----Original Message-----
>>> From: Confocal Microscopy List [mailto:[hidden email]]
>>> On Behalf Of Gary Laevsky
>>> Sent: Monday, November 10, 2014 8:17 AM
>>> To: [hidden email]
>>> Subject: Re: DeltaVision softWoRx Workstation (CentOS) HDD crash -
>>> rebuilding system from scratch
>>>
>>> *****
>>> To join, leave or search the confocal microscopy listserv, go to:
>>> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
>>> Post images on http://www.imgur.com and include the link in your posting.
>>> *****
>>>
>>> Along this line, we have just inherited a Deltavision, that GE will not
>>> service.  Does anyone know of a stateside third party that will service
>>> this instrument?
>>>
>>> Thanks.
>>>
>>> Gary
>>>
>>>
>>> Gary Laevsky, Ph.D.
>>> Confocal Imaging Facility Manager
>>> Dept. of Molecular Biology
>>> Washington Rd.
>>> Princeton University
>>> Princeton, New Jersey, 08544-1014
>>> (O) 609 258 5432
>>> (C) 508 507 1310
>>>
>>> On Mon, Nov 10, 2014 at 5:52 AM, David Strachan <
>>> [hidden email]> wrote:
>>>
>>>  *****
>>>> To join, leave or search the confocal microscopy listserv, go to:
>>>> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
>>>> Post images on http://www.imgur.com and include the link in your
>>>> posting.
>>>> *****
>>>>
>>>> Hi Menelaos Symeonides,
>>>>
>>>> One thing I would try is to recover the old drive, there is a product
>>>> from www.grc.com<http://www.grc.com> called spinrite, the main man
>>>> there is Steve Gibson who is a host of a podcast called 'security now'
>>>> on the TWIT network.
>>>>
>>>> I have never used the product personally but watched a colleague of
>>>> mine use it on a drive and it worked.
>>>>
>>>>
>>>> Or you could try these guys, they have been providing sales and
>>>> service of the DeltaVision systems for many years in the UK, I am not
>>>> sure how long they have left before GE take over here as well.
>>>>
>>>> Image Solutions (UK) Ltd
>>>> IMSOL House Cable Court, Pittman Way
>>>> Preston
>>>> PR2 9YW
>>>> United Kingdom
>>>> Tel.:  [phone]
>>>> Fax.:  [phone]
>>>> Email: [hidden email]<mailto:[hidden email]>
>>>>
>>>> Hope this helps.
>>>>
>>>>
>>>> regards
>>>>
>>>>
>>>> David Strachan
>>>> Beatson Institute for Cancer Research
>>>> Glasgow
>>>> Scotland
>>>>
>>>>
>>>>
>>>> On 9 Nov 2014, at 16:25, Menelaos Symeonides <[hidden email]<mailto:
>>>> [hidden email]>> wrote:
>>>>
>>>>
>>>> Hello,
>>>>
>>>> We have a DeltaVision DV/U series microscope on an Olympus IX70 base.
>>>> This is the slightly older configuration which uses two computers, a
>>>> workstation PC running CentOS Linux and softWoRx, and the IC/MIC which
>>>> runs Windows XP and controls the light source/camera/stage motors. We
>>>> love this scope and have published with it a lot, but unfortunately
>>>> we've had a lot of issues with support, especially since API was
>>>> bought out by GE Healthcare. Because it is an older model, GE has
>>>> denied us a new service contract and has only offered the option of
>>>> fully upgrading the microscope for over $100k in order to become
>>>> eligible for a service contract.
>>>>
>>>> Recently our microscope became inoperable because the Workstation PC's
>>>> hard drive crashed. After analyzing the drive from a different
>>>> computer, it looks like a good 30% of it is inaccessible, but I was
>>>> able to recover important files such as
>>>> /usr/local/softWoRx/config/Resolve3D.SYS and our network configuration
>>>> files. Also, I've put a new blank drive on the computer and installed
>>>> CentOS from scratch, and the computer works fine, but I do not have
>>>> the softWoRx packages to install the software and run the microscope.
>>>> The IC/MIC is intact and I can fully initialize the microscope by
>>>> accessing the IC/MIC directly, so there are no other hardware issues.
>>>>
>>>> The only service option that GE has offered to us is to completely
>>>> replace the Workstation PC for about $10,000. Obviously it is
>>>> unreasonable to do that given that the PC is completely fine and all
>>>> it needs is a new HDD with the software installed. Besides, we were
>>>> also told that this brand new Workstation would only come with 3
>>>> months' warranty, so if anything else were to go wrong with it in 4
>>>> months, that'd be another $10,000 down the drain, so to speak.
>>>>
>>>> CentOS is of course free, and we own a softWoRx license that is
>>>> attached to the MAC address of our computer's network interface, but
>>>> we cannot find the software anywhere. All we can find are the upgrade
>>>> packages on API's support website, but those don't seem to be able to
>>>> establish a softWoRx installation from scratch. When I install the
>>>> upgrade packages and try to run softWoRx, it returns a "segmentation
>>>> fault (core dumped)" error that is very hard to debug. I am fairly
>>>> comfortable with using Linux but I don't know the specificities of how
>>>> API sets up the softWoRx environment, the license manager, etc.
>>>>
>>>> Has anyone been in a similar situation, i.e. have you had to install
>>>> softWoRx from scratch? Were you able to find the appropriate packages
>>>> and do this on a fresh CentOS installation? I would really be
>>>> interested in hearing your experiences with trying to do anything
>>>> similar to this, and any other ideas of how we could rescue our system
>>>> given that all we really need is software.
>>>>
>>>> Menelaos Symeonides
>>>>
>>>>
>

[Todd Adams Clason]

*****
To join, leave or search the confocal microscopy listserv, go to:
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
Post images on http://www.imgur.com and include the link in your posting.
*****

For years, API provided absolutely top notch service for their  
DeltaVision systems. On many occasions, after serious computer fails,  
they would mail a new server overnight, and I would be up and running  
within two days of the issue.

Now that GE has taken over, service has literally evaporated. After  
weeks of asking, they were barely able to provide the contractually  
obligated PM visit before our system falls by the wayside.

This is in distinct contrast to Zeiss, who provided service on our old  
BioRad 2100 MP system for many years after they took over BioRad's  
microscopy division.

Of course, this is why we chose Zeiss when we upgraded our  
multiphoton, and why we won't be choosing GE when our DeltaVision  
finally passes on.

Thanks to all who have provided useful advice!

Todd
-----------------------------------
Todd Clason
Manager, COBRE Imaging and Physiology Core
Department of Anatomy and Neurobiology
College of Medicine, University of Vermont
E015 Given
89 Beaumont Ave.
Burlington, VT 05405
p. 802.656.0413
[hidden email]