Deltavision service, parts and move

[Arvydas Matiukas]

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Dear list,
 
I would to like share my experience with repairing our old  
DeltaVision Core and personal DV that was rendered completely
nonfunctional after dissasembly/move to different building/reassembly.
Now after two years the system is finally restored back to a working condition
and has been running without any problems for 6 months.
 
Here is short summary of the most useful findings:
1. There is support/help available from list members, GE Healthcare (GEH)
(i.e. current support company, and third party experts/companies.
2. Parts and even whole systems are available from
GEH (some even for free), researchers still keeping retired
systems, and third party experts/companies.
3. Moving the system myself (within the same building) proved to be
the most cost and time efficient solution. After deep analysis of GEH
instructions and recommendations  I modified and simplified the move plan
minimizing disconnections and practically no disassembly (i.e. only several
cables/tubes running between microscope and computer tables were
 disconnected that allowed to separate these two tables for the move.
The total move time (from shutting down the system in the old room till
successful test imaging in the new room) was 3hrs !
 
Short explanation why restoring the broken system took so long: mainly because
 of budget constraints, we did not want to spend $10k for the third party services,
and GEH initially (in 2014) was very slow to provide any support, and still wanted to
charge us $4k that I never agreed to pay. The situation changed
dramatically when in 2015 Davis Hitrys became regional representative of GE.
With his direct work on the system (diagnosis, alignment, search for parts)
and finding orginal DV experts inside GEH the system was restored to normal working
condition practically for free (no commercial interest).
 
If somebody is interested in details of cheap/efficient repair or move of the
DeltaVision Core and personal DV system please contact me off list.
Also I would like tom thank all list members that shared their experience
with DV system.
 
Happy New Year for everybody,
Arvydas
***********************************
Arvydas Matiukas, Ph.D.
 Director of Advanced Fluorescence Microscopy Core
 SUNY Upstate Medical University
 Syracuse, NY  
email: [hidden email]
 
 
On 8/10/2015 4:56 PM, Arvydas Matiukas wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Hello list,
>
> There were posts on successfully restoring computer  and software
> for  DeltaVision DV/U series microscope without dealing with GE Healthcare.
>
>   We got a hardware problem: on our DeltaVision Core and personal DV
> system  excitation filter wheel motor's encoder  does not  initialize
> correctly, and recently MIC module no longer powers up.
> The sad part of this story that in 2014 inexperienced engineer was sent by GE
> and during system move damaged some hardware, and was not able to
> restore the system to working condition.
>
> Please share any useful resources to help us resolve our problems.
> The first preference would be to find a third party service company,
> though any relevant documention, or advice on self-servicing and
> getting/fixing mentioned parts is appreciated as well.
> It is OK to reply off the list.
>
> Thanks.
>
> Arvydas
> ====================
>
>
>
>
> Arvydas Matiukas, Ph.D.
> Director of Confocal&Two-Photon Core
> SUNY Upstate Medical University
> Neuroscience & Physiology Dept
>
> Room 4607 IHP
> 505 Irving Ave
> Syracuse, NY 13210

[Loralei Dewe-3]

*****
To join, leave or search the confocal microscopy listserv, go to:
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Post images on http://www.imgur.com and include the link in your posting.
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Dave is the BEST!!  I'd recommend him anytime!!

Loralei Dewe
Chrysalis Innovations

On Sun, Dec 31, 2017 at 10:39 AM, Arvydas Matiukas <[hidden email]>
wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Dear list,
>
> I would to like share my experience with repairing our old
> DeltaVision Core and personal DV that was rendered completely
> nonfunctional after dissasembly/move to different building/reassembly.
> Now after two years the system is finally restored back to a working
> condition
> and has been running without any problems for 6 months.
>
> Here is short summary of the most useful findings:
> 1. There is support/help available from list members, GE Healthcare (GEH)
> (i.e. current support company, and third party experts/companies.
> 2. Parts and even whole systems are available from
> GEH (some even for free), researchers still keeping retired
> systems, and third party experts/companies.
> 3. Moving the system myself (within the same building) proved to be
> the most cost and time efficient solution. After deep analysis of GEH
> instructions and recommendations  I modified and simplified the move plan
> minimizing disconnections and practically no disassembly (i.e. only several
> cables/tubes running between microscope and computer tables were
>  disconnected that allowed to separate these two tables for the move.
> The total move time (from shutting down the system in the old room till
> successful test imaging in the new room) was 3hrs !
>
> Short explanation why restoring the broken system took so long: mainly
> because
>  of budget constraints, we did not want to spend $10k for the third party
> services,
> and GEH initially (in 2014) was very slow to provide any support, and
> still wanted to
> charge us $4k that I never agreed to pay. The situation changed
> dramatically when in 2015 Davis Hitrys became regional representative of
> GE.
> With his direct work on the system (diagnosis, alignment, search for parts)
> and finding orginal DV experts inside GEH the system was restored to
> normal working
> condition practically for free (no commercial interest).
>
> If somebody is interested in details of cheap/efficient repair or move of
> the
> DeltaVision Core and personal DV system please contact me off list.
> Also I would like tom thank all list members that shared their experience
> with DV system.
>
> Happy New Year for everybody,
> Arvydas
> ***********************************
> Arvydas Matiukas, Ph.D.
>  Director of Advanced Fluorescence Microscopy Core
>  SUNY Upstate Medical University
>  Syracuse, NY
> email: [hidden email]
>
>
> On 8/10/2015 4:56 PM, Arvydas Matiukas wrote:
>
> > *****
> > To join, leave or search the confocal microscopy listserv, go to:
> > http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> > Post images on http://www.imgur.com and include the link in your
> posting.
> > *****
> >
> > Hello list,
> >
> > There were posts on successfully restoring computer  and software
> > for  DeltaVision DV/U series microscope without dealing with GE
> Healthcare.
> >
> >   We got a hardware problem: on our DeltaVision Core and personal DV
> > system  excitation filter wheel motor's encoder  does not  initialize
> > correctly, and recently MIC module no longer powers up.
> > The sad part of this story that in 2014 inexperienced engineer was sent
> by GE
> > and during system move damaged some hardware, and was not able to
> > restore the system to working condition.
> >
> > Please share any useful resources to help us resolve our problems.
> > The first preference would be to find a third party service company,
> > though any relevant documention, or advice on self-servicing and
> > getting/fixing mentioned parts is appreciated as well.
> > It is OK to reply off the list.
> >
> > Thanks.
> >
> > Arvydas
> > ====================
> >
> >
> >
> >
> > Arvydas Matiukas, Ph.D.
> > Director of Confocal&Two-Photon Core
> > SUNY Upstate Medical University
> > Neuroscience & Physiology Dept
> >
> > Room 4607 IHP
> > 505 Irving Ave
> > Syracuse, NY 13210
>