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The Company:
Our client is an internationally renowned developer, manufacturer and
distributor of scientific instrumentation. Our client prides themself on
providing the most innovative solutions to customers’ needs for measurement
and analysis. They’re represented in over 100 countries and offer
competitive benefits including medical, dental, vision, prescription, long
term care, life insurance, STD, LTD and 401 (k) options.
Danaher is a diversified technology leader that designs, manufactures, and
markets innovative products and services to professional, medical,
industrial, and commercial customers. Our portfolio of premier brands is
among the most highly recognized in each of the markets we serve. Danaher's
portfolio is comprised of five reporting segments: Test & Measurement;
Environmental; Life Sciences & Diagnostics; Dental; and Industrial
Technologies. Driven by a foundation provided by the Danaher Business
System, Danaher's 48,000 associates serve customers in more than 125
countries and generated $13.2 billion of revenue in 2010.
Job Summary
Consults with customers and sales/applications specialists to deeply
understand and provide extensive application support on issues related to
widefield and confocal microscopy; Supports exhibitions and organizes short
course support, including planning, communicating, teaching and reporting;
Handles demonstration system logistics and confirms correct system
functionality.
Primary Responsibilities:
· Provide expert product, application and software support to customers,
sales and service organization
· Triage technical problems during customer calls
· Document and route support issues
· Communicate and resolve support requests
· Conduct software testing
· Test and confirm demo system functionality
· Conduct training courses for customers and Client employees
· Participate and teach in customer workshops
Education and Experience Required:
· BA/BS in bio-sciences minimum; Masters or PhD degree preferred
· Familiarity with biological imaging applications needed; fluorescence and
confocal microscopy experience highly valued
· Minimum 3 years in research, applying biological imaging techniques to
relevant scientific problems
· Experience in a customer-facing support role
· Maintain and troubleshoot advanced imaging equipment, hardware and software
· Teaching experience, provide training to others on how to apply imaging
equipment and techniques to solve scientific questions
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