Intelligent Imaging Innovations (3i) seeks a full-time Technical Support
Specialist for its Denver, Colorado location. 3i is a leading manufacturer of
advanced light microscopy systems, primarily serving the academic biomedical
research community, with thousands of hardware and software systems installed
throughout the world. 3i’s diverse hardware installations cover spinning disc
confocal, 2-Photon, TIRF, & wide field microscopy platforms, as well as the Lattice
Light Sheet, diSPIM, and 3i’s advanced photo manipulation tools, including
Vector, Phasor, and Ablate. 3i was founded in 1995 and is based in Denver,
Colorado and Göttingen, Germany, with additional field staff elsewhere in the
United States and Europe.
LOCATION: Denver, CO
RESPONSIBILITIES:
Telephone and Online Support:
Providing first response technical support to scientists at biomedical research
laboratories using the company’s imaging systems. Fielding email and phone
inquiries immediately upon receipt. Troubleshooting support issues involving
software installation and execution and opto-electronic hardware performance.
Documenting support issues and management of the reconciliation process via a
case tracking system.
Site Visits:
At times, extensive travel is required. Travel will mostly be within the United
States, but occasionally needed worldwide. Site visits will consist of the same
type of support as email and phone inquiries, and will also include software and
hardware installation, system troubleshooting, basic hardware repair, equipment
relocation, annual system optimization and preventative maintenance, and non-
scientific user training.
Systems Integration & QA:
Assist with final assembly and quality assurance testing of 3i microscopes in
Denver factory.
QUALIFICATIONS:
• Bachelor’s degree in engineering or science-related field
• Experience in microscopy and biomedical sciences preferred
• Extensive experience using and troubleshooting the Windows operating system
• Strong analytic and problem-solving skills for optical and electrical systems
• Excellent communication and teamwork skills
• Ability to work independently and perform well under pressure
• Ability to travel on short notice (domestic & international)
• Ability to drive for company business
• Legally eligible to work in the United States
SALARY:
Competitive, based on experience
BENEFITS:
Health, dental and vision insurance, 401(k)
Locked
