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Dear Tatsiana
First line technical support for the UltraVIEW products transferred to
the PerkinElmer Cellular Imaging Help Desk (former Improvision HelpDesk)
about two years ago and this means that there is a fast way to get
advice and support for questions such as this without calling out a
service engineer or sales specialist. You don't need a service contract
to get advice and support for this type of enquiry. We will be happy to
help you and any other UltraVIEW user.
I have taken the liberty of alerting the helpdesk and opening a support
incident for you. As we don't have your contact details, please can I
ask you to email
[hidden email] quoting the following
number {40120} in the subject line and one of our support team will
contact you.
The helpdesk is staffed by a team of dedicated imaging specialists and
operates up to 16 hrs a day, Mon-Fri. The team support UltraVIEW,
Volocity, Openlab, Columbus, Opera and Operetta products.
With best wishes
Louise
Louise Armstrong-Denby PhD | Global Product Manager, Bio-discovery
PerkinElmer | For the Better
[hidden email]
Phone: +44 24 7669 2229 | Fax: +44 24 7669 0091 | Mobile:
+44 7730 437926
Viscount Centre II, University of Warwick Science Park, Millburn Hill
Road, Coventry CV4 7HS, UK
www.perkinelmer.com
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Thank you.
-----Original Message-----
From: Confocal Microscopy List [mailto:
[hidden email]]
On Behalf Of Tatsiana
Sent: 02 November 2010 15:27
To:
[hidden email]
Subject: PerkinElmer CSU10 confocal scan head (YokogawaCSU10)
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Hi everyone,
I have just started working in the lab that has two confocal systems. I
have
never done confocal imaging on my own and as a results am not familiar
with
the way that these systems work. In this lab one of the confocal systems
needs a replacement of Dichroic Block. Unfortunately for me I have been
put
in charge of replacing this part. The part is already here and the full
name
on the box is Filter Blanc Dichroic Block for Ultraview, Part No. 51011;
488/568/647 TPC; Model CSU10B. From reading the material on internet I
understood that this is dichroic beam splitter and it is located in
CSU10
Yhokogawa confocal scan head. I have tried every single site to try and
find
how to replace this part but had no luck in this whatsoever. We do not
have
enough funding to invite people from company to come and change this for
us
and the last time that the company people came here they said that it is
very easy to do and that we can do it ourselves. Unfortunately I was not
here at that time and instructions recieved were by phone and then got
lost.
I have tried to contact PE engineer that was responsible for this
replacement but am not getting any reply from him. I am desperate since
i
have free time now and would like to get this done before I get swamped
with
other work. I know that it is easy enough job to do but I also know that
there are spinning disks inside that I MUST NOT scratch... The part cost
us
4000 euro and so I do not want to break it. So if anyone has the
instructions on how to change it or even a diagram of how CSU10 scanning
head is arranged inside I would much appreciate your help!!
Thank you
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