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POSITION AVAILABLE TECHNICAL SUPPORT SPECIALIST
Intelligent Imaging Innovations (3i) seeks a full-time Technical Support
Specialist for its Denver, Colorado location. 3i is a leading manufacturer of
advanced light microscopy systems, primarily serving the academic biomedical
research community, with thousands of hardware and software systems installed
throughout the world. 3is diverse hardware installations cover spinning disc
confocal, 2-Photon, TIRF, & widefield microscopy platforms, as well as the Lattice
Light Sheet, diSPIM, and 3is advanced photomanipulation tools, including
Vector, Phasor, and Ablate. 3i was founded in 1995 and is based in Denver,
Colorado and Göttingen, Germany, with additional field staff elsewhere in the
United States and Europe.
LOCATION: Denver, CO
RESPONSIBILITIES:
Telephone and Online Support:
Providing first response technical support to scientists at biomedical research
laboratories using the companys imaging systems. Fielding email and phone
inquiries immediately upon receipt. Troubleshooting support issues involving
software installation and execution and opto-electronic hardware performance.
Documenting support issues and management of the reconciliation process via a
case tracking system.
Site Visits:
At times, extensive travel is required. Travel will mostly be within the United
States, but occasionally needed worldwide. Site visits will consist of the same
type of support as email and phone inquiries, and will also include software and
hardware installation, system troubleshooting, basic hardware repair, equipment
relocation, annual system optimization and preventative maintenance, and non-
scientific user training.
Systems integration and QA:
Assist with final assembly and quality assurance testing of 3i microscopes in
Denver factory.
QUALIFICATIONS:
Bachelors degree in engineering or science-related field is preferred
Experience in microscopy and biomedical sciences preferred
Extensive experience using and troubleshooting the Windows operating
system
Strong analytic and problem-solving skills for optical and electrical systems
Excellent communication and teamwork skills
Must be available to travel on short notice
Must be a citizen or permanent resident of USA
SALARY:
Competitive, based on experience
BENEFITS:
Health and dental insurance, 401(k) eligibility after one year
TO APPLY:
Please email a resume and cover letter to
[hidden email]
Samuel Connell
Senior Applications Scientist
[hidden email]
Intelligent Imaging Innovations (3i)
www.intelligent-imaging.com
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