Re: -|EXT|- Re: Using Imaris over an RDP connection **Vendor Reply**

[PRICE Meredith-2]

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Dear Ben, Sripad, all,

I agree with Arvonn here.  The support teams are best positioned to help in these situations.

The Imaris team would love to work with you and your particular situation to identify the issue and recommend a solution.  Someone from your regional support team will be in contact with you shortly, if not already.

Take care and stay safe.  I wish everyone sunshine and fresh air this weekend!

Best,
Meredith

Meredith Price
Imaris Business Manager

[hidden email]
[phone]
mhprice79 (skype)
imaris.oxinst.com

-----Original Message-----
From: Confocal Microscopy List <[hidden email]> On Behalf Of Arvonn Tully
Sent: Friday, March 20, 2020 4:41 PM
To: [hidden email]
Subject: -|EXT|- Re: Using Imaris over an RDP connection

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****Commercial Reply****
Dear Community

In my experience, Arivis Vision4d or Imaris will run over RDP, if the
*host* computer is running: Windows Server 2016 R2 and a Quadro; Windows Server 2019 with a Quadro; Windows 10 with either AMD or Nvidia  Gpu

Windows 7, Vista, Windows 8 are out of luck, time to upgrade.

Please contact the appropriate regional support team if you have further specific questions.

Officially, Vision4d only work via RDP with Windows Server 2016 R2 or later with a Quadro.
But as I learned today, unofficially, you can get it running on Windows 10 without much trouble.
Cheers
Arvonn



----
Arvonn Tully
[hidden email]


On Fri, Mar 20, 2020 at 2:26 PM S Ram <[hidden email]> wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> I have observed a similar problem that Ben is describing. We have a
> rtx 2080ti card on one computer and a p4000 card on another computer.
> I have no issues with remotely viewing images on Imaris on the
> compiter w p4000 GPU card but on the other computer imaris won't even start up in rdp.
> Interestingly if i already have an imaris session open on the computer
> with the rtx2080i card, then I am able to view those images remotely.
>
> Sripad
>
> On Fri, Mar 20, 2020, 10:12 AM Michael Giacomelli <
> [hidden email]>
> wrote:
>
> > *****
> > To join, leave or search the confocal microscopy listserv, go to:
> > http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> > Post images on http://www.imgur.com and include the link in your
> posting.
> > *****
> >
> > Hi Ben,
> >
> > RDP redirects drawing commands from the GPU to the network and then
> > your local computer renders them.  Hence by default there is no GPU
> > in an RDP session, so software that requires one will not work correctly.
> >
> > It is possible to set up an RDP session with GPU pass through
> > (meaning
> the
> > local GPU on your laptop is used), but it requires hardware and
> > driver support on the local machine.  I have always had more luck
> > using
> something
> > like VNC that screen captures the remote session when I needed GPU.
> >
> > Mike
> >
> > On Fri, Mar 20, 2020 at 12:57 PM Ben Sutcliffe <
> [hidden email]
> > >
> > wrote:
> >
> > > *****
> > > To join, leave or search the confocal microscopy listserv, go to:
> > >
> > >
> >
> https://urldefense.proofpoint.com/v2/url?u=http-3A__lists.umn.edu_cgi-
> 2Dbin_wa-3FA0-3Dconfocalmicroscopy&d=DwIFaQ&c=kbmfwr1Yojg42sGEpaQh5ofM
> HBeTl9EI2eaqQZhHbOU&r=0LyF_z8oU1XGGyisIeOIXyIGIM5IYb3NcLjxHjUca5Y&m=gt
> voyNiByk5kqnOoQxuL17cfwknGVY2tWlqt-TzaBTI&s=d60BCijs9toijd74nGDWMGsElO
> HuG_HRVIjQoc-dqww&e=
> > > Post images on
> > >
> >
> https://urldefense.proofpoint.com/v2/url?u=http-3A__www.imgur.com&d=Dw
> IFaQ&c=kbmfwr1Yojg42sGEpaQh5ofMHBeTl9EI2eaqQZhHbOU&r=0LyF_z8oU1XGGyisI
> eOIXyIGIM5IYb3NcLjxHjUca5Y&m=gtvoyNiByk5kqnOoQxuL17cfwknGVY2tWlqt-TzaB
> TI&s=RmsvO4mNq3-J3suCo5VRZ61j1c_Z7IS3WUaVHW2k4EQ&e=
> > > and include the link in your posting.
> > > *****
> > >
> > > Dear All,
> > >
> > > We are now working remotely from home as I guess a lot of you are.
> > > I spent a long time setting up RDP access to all our systems and
> analysis
> > > machines.
> > > We allow users to access the analysis machines via RDP and this is
> > working
> > > very well for Huygens (all deconvolution and rendering works
> perfectly).
> > >
> > > However when using Imaris and trying to look at a dataset over RDP
> > > from
> > my
> > > MacBook Pro to an analysis workstation, fitted with a NVIDIA
> > > GeForce
> GTX
> > > 1080, in 3D Volume view or slice mode I get the following error
> > > “Sorry, your graphics board does not support this visualisation
> > > mode. It may
> help
> > > to turn off some channels.”
> > >
> > > Could this be down to the fact that the GPU is a NVIDIA GeForce
> > > GTX
> 1080,
> > > a gaming card, and not a Quadro of some description? When I try
> > connecting
> > > into an older workstation that has a NVIDIA Quadro 4000 and an old
> > version
> > > of Imaris I can see the rendering correctly.
> > >
> > > Can anyone help with some tips on setting up my NVIDIA GeForce GTX
> > > 1080
> > to
> > > work with Imaris over RDP?
> > >
> > > I look forward to hearing from you and working from home on this
> > > nice little project.
> > >
> > > King regards,
> > > Ben
> > >
> > > --
> > > Dr Ben Sutcliffe
> > > Cell Biology Division / Light Microscopy MRC Laboratory of
> > > Molecular Biology Francis Crick Avenue Cambridge Biomedical Campus
> > > Cambridge CB2 0QH, UK
> > >
> >
> >
> > --
> > Michael Giacomelli, Ph.D.
> > Assistant Professor
> > Department of Biomedical Engineering & Institute of Optics
> > University of Rochester
> >
>

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