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Hello Arne,
Imaris 8 was launched on the 18th of November, about one year later than
we initially planned for – we resolved several technical challenges which we
felt needed to be addressed in order to offer a much improved solution for
batch processing. However, in spring this year (much earlier than planned),
we released a major version (v7.7) with significant performance
improvements when handling large time lapse data. Now, with Imaris 8, we
address several of the points raised by key users worldwide and which are
beneficial to the vast majority of the Imaris user community. Anyone with
a valid maintenance contract can now benefit from these new features and
major improvements.
Our maintenance contract covers both upgrades and tech+app support. I
can understand your disappointment in not getting Imaris 8 earlier (myself
and everyone at Bitplane would have liked to have it ready much earlier
too). In addition, your message suggests some dissatisfaction with our
tech+app support. I was sorry to read about this and have tried to
understand why you feel this way (I did a review of your contacts with the
BP team to get a better understanding). The Tech+Apps support team
works in a few different ways: 1) recipients of bug reports (they test,
document and report them; and propose workarounds), 2) application
support (e.g. here are my images how can I do app “x” with Imaris?), 3)
hardware and software configurations (optimising for stability and
performance), 4) recipients of feature requests, 5) software installation (for
complex cases) and 6) training. What they are not responsible for is
implementing features or fixing bugs – together with representatives from
Engineering, Product Management and Sales they contribute to the
prioritisation of both features and bugs.
The vast majority (>96%) of people which have a valid Imaris
maintenance contract and used the tech+apps support in the last 12
months rated it as good or very good (for a wide range of endpoints).
It is often hard to prioritise feature and bug fix requests – “too many” good
ideas is the most frequent problem. We work hard to ensure that the
features and bugs we prioritise for implementation have the biggest
possible positive impact on the day to day work of every Imaris user. We
have also created Imaris Open to facilitate collaborative work – ideal for
great ideas that may not be “mainstream” (yet).
I am aware that you have contributed several feature requests over the
years – your input has helped shape Imaris. The suggestions from yourself
and others are important and we review each of them carefully in order to
prioritise them.
I would be happy to talk with you more, my details are below.
Best wishes,
Daniel
______________________
Daniel Reisen
Bitplane EMEA Sales Manager
+352 691 100 357
[hidden email]
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