VENDOR POST Open position for Technical Applications Support At Molecular Devices

[Prasauckas, Kristin A]

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Molecular Devices, LLC creates innovative, high-quality bioanalysis solutions that increase our customers' productivity.  By joining Molecular Devices, you will work with best-in-class people who share a common purpose, to be our customers'  first choice for systems, consumables, software, and support that advance both basic and applied life science discovery.  Our core values are critical elements of our past and future success -- The best team wins.  Customers talk, we listen.  Continuous improvement is our way of life.  Leading edge innovation defines our future.  We compete for our shareholders.

Molecular Devices offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.

Molecular Devices is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Overview:

The successful candidate has expertise performing technical problem solving on scientific instrument hardware, software, as well as cell-based applications.  The candidate must be a quick learner and exhibit a passion for customer support on the array of Molecular Devices portfolio of imaging products, including the ImageXpress product line.

The role is responsible for daily interactions with our external customers and internal partners, primarily by phone, e-mail, and Web chat. This role will be responsible for diagnosing customer issues, updating and maintaining the Customer Relationship Management (CRM) database with a summary of the incident and actions taken.

The expectation is that the Technical Support Application Scientist is fully integrated into a dynamic environment supporting existing and newly released products, and will work with a cross-functional team including Product Support Engineers, Field Applications Scientists, Field Service Engineers, Sales Representatives, Marketing, Product Development, and Operations.

Responsibilities:

*   Provide daily scientific, technical, and applications support on an array of Molecular Devices imaging products.
*   Participate in trainings on both new and existing supported products
*   Perform technical problem solving on hardware, software, and cell-based assays, working with available company resources and escalating issues as needed.
*   Communicate with customers using phone, e-mail, and Web chat
*   Update and maintain the Customer Relationship Management (CRM) database (SalesForce/ServiceMax) with relevant case information
*   Create and maintain Knowledge Base articles and Technical Notes
*   Perform revenue generating activities including sales lead generation
*   Participate in continuous improvement activities using Danaher Business System tools

Qualifications

*   MS/Ph.D. in Biochemistry, Cell Biology, Molecular Biology, Bioengineering or related field with 4+ years of laboratory experience
*   Have thorough knowledge of cell-based assay techniques
*   Experience in analyzing complex data and troubleshooting hardware and software issues
*   Hands-on experience with  Molecular Devices' imaging products (e.g. ImageXpress, MetaXpress and/or MetaMorph) highly desirable
*   Excellent verbal and written communication skills
*   Results driven, has track record for delivering results, and takes ownership of actions
*   Embraces and thrives on challenge
*   Proficient at promoting products and services
*   Customer Service oriented, with a high sense of urgency
*   Familiarity with modern methods of drug discovery, computer networking, and informatics is a plus.
*   Passion for continuous improvement

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.


If interest please contact:

Richard Osborne
Talent Advisor-Life Sciences & Diagnostics- Danaher
Mobile: [phone]
[hidden email]<mailto:[hidden email]>
www.beckmancoulter.com<http://www.beckmancoulter.com/>

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