Windows 7/10 updates on Zeiss Zen systems

[Glyn Nelson]

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Hi All,

Has anyone heard anything about whether the Windows updates are fixed to allow Zen to run yet?  Or whether there is a patch for it?  Not heard anything in the UK, and google only returns the last discussion on here about it.

Would be nice to have security updates installed...

Glyn.

Bioimaging Unit,
Newcastle University.

[plantard]

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Dear Glyn,

The latest windows update is supposed to fix the issue, according to a message we received from Zeiss.

I ran updates yesterday on one LSM880. I had backed up before, created a restore point, and I had a Zeiss service guy scheduled to come for some work on that microscope in the afternoon. I ran windows update, one of them failed at installing. But the system is running as it should.

Zeiss also created a pdf, showing how to put these updates on a blacklist so that they are not installed.

Good luck.
Laure
---
Laure Plantard, PhD

Light Microscope Facility (LMF)
MPI-CBG Dresden

> On 1. Mar 2019, at 10:17, Glyn Nelson <[hidden email]> wrote:
>
> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Hi All,
>
> Has anyone heard anything about whether the Windows updates are fixed to allow Zen to run yet?  Or whether there is a patch for it?  Not heard anything in the UK, and google only returns the last discussion on here about it.
>
> Would be nice to have security updates installed...
>
> Glyn.
>
> Bioimaging Unit,
> Newcastle University.

[Lisa Cameron]

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My Zeiss service representative sent us information about this early in
February after the Feb Windows updates were released.
We have updated our Windows 7 with Feb updates - these replace the KBxxxx
problem updates and allow Zen black to operate confocal systems properly on
Zeiss 710/780 and 880 systems along with offline Zen licenses. Our
computers are connected to the university network now and seem to be
working fine.
Feel free to contact me offline if you'd like me to send the documentation
that Zen sent.
Best,
Lisa
----------
Lisa Cameron, PhD
Director, Light Microscopy Core Facility
Duke University
[hidden email]

On Fri, Mar 1, 2019 at 5:21 AM plantard <[hidden email]> wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Dear Glyn,
>
> The latest windows update is supposed to fix the issue, according to a
> message we received from Zeiss.
>
> I ran updates yesterday on one LSM880. I had backed up before, created a
> restore point, and I had a Zeiss service guy scheduled to come for some
> work on that microscope in the afternoon. I ran windows update, one of them
> failed at installing. But the system is running as it should.
>
> Zeiss also created a pdf, showing how to put these updates on a blacklist
> so that they are not installed.
>
> Good luck.
> Laure
> ---
> Laure Plantard, PhD
>
> Light Microscope Facility (LMF)
> MPI-CBG Dresden
>
>
>
>
>
>
> > On 1. Mar 2019, at 10:17, Glyn Nelson <[hidden email]> wrote:
> >
> > *****
> > To join, leave or search the confocal microscopy listserv, go to:
> > http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> > Post images on http://www.imgur.com and include the link in your
> posting.
> > *****
> >
> > Hi All,
> >
> > Has anyone heard anything about whether the Windows updates are fixed to
> allow Zen to run yet?  Or whether there is a patch for it?  Not heard
> anything in the UK, and google only returns the last discussion on here
> about it.
> >
> > Would be nice to have security updates installed...
> >
> > Glyn.
> >
> > Bioimaging Unit,
> > Newcastle University.
>

[Shimo]

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Hello.

About 2.5 years ago our computer for Zeiss 710 was unintentionally,
automatically updated from Win 7 to Win 10 when graduate students were
using it.  At that time the computer was connected to internet.  We didn't
know about the Win 10 incompatibility issue, and we continued to run the
instrument for a while after the update.  On the surface there seemed no
problem running it with Win 10.  But after a couples of months the HDD
corrupted and we had to call service to get it repaired.  The serviceman
basically wiped off the HDD and reinstalled Win 7 and Zen and tested the
instrument.  He told us that Zeiss 710 shouldn't be run with Win 10.  Since
then we were so afraid of the automatic updates that we decided to disable
all kinds of automatic updates and disconnect the computer from internet,
and use the instrument completely offline.

So did they find a fix for the Win 10 incompatibility issue?  I personally
would still avoid Win 10 update.  At this moment there is no need for
updating the computer to Win 10 as far as we are concerned.  Running an
instrument offline, without making a change from the initial install, is
the safest...

Tsutomu "Shimo" Shimotori
University of Minnesota Duluth

On Fri, Mar 1, 2019 at 9:31 PM Lisa Cameron <[hidden email]>
wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> My Zeiss service representative sent us information about this early in
> February after the Feb Windows updates were released.
> We have updated our Windows 7 with Feb updates - these replace the KBxxxx
> problem updates and allow Zen black to operate confocal systems properly on
> Zeiss 710/780 and 880 systems along with offline Zen licenses. Our
> computers are connected to the university network now and seem to be
> working fine.
> Feel free to contact me offline if you'd like me to send the documentation
> that Zen sent.
> Best,
> Lisa
> ----------
> Lisa Cameron, PhD
> Director, Light Microscopy Core Facility
> Duke University
> [hidden email]
>
> On Fri, Mar 1, 2019 at 5:21 AM plantard <[hidden email]> wrote:
>
> > *****
> > To join, leave or search the confocal microscopy listserv, go to:
> > http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> > Post images on http://www.imgur.com and include the link in your
> posting.
> > *****
> >
> > Dear Glyn,
> >
> > The latest windows update is supposed to fix the issue, according to a
> > message we received from Zeiss.
> >
> > I ran updates yesterday on one LSM880. I had backed up before, created a
> > restore point, and I had a Zeiss service guy scheduled to come for some
> > work on that microscope in the afternoon. I ran windows update, one of
> them
> > failed at installing. But the system is running as it should.
> >
> > Zeiss also created a pdf, showing how to put these updates on a blacklist
> > so that they are not installed.
> >
> > Good luck.
> > Laure
> > ---
> > Laure Plantard, PhD
> >
> > Light Microscope Facility (LMF)
> > MPI-CBG Dresden
> >
> >
> >
> >
> >
> >
> > > On 1. Mar 2019, at 10:17, Glyn Nelson <[hidden email]> wrote:
> > >
> > > *****
> > > To join, leave or search the confocal microscopy listserv, go to:
> > > http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> > > Post images on http://www.imgur.com and include the link in your
> > posting.
> > > *****
> > >
> > > Hi All,
> > >
> > > Has anyone heard anything about whether the Windows updates are fixed
> to
> > allow Zen to run yet?  Or whether there is a patch for it?  Not heard
> > anything in the UK, and google only returns the last discussion on here
> > about it.
> > >
> > > Would be nice to have security updates installed...
> > >
> > > Glyn.
> > >
> > > Bioimaging Unit,
> > > Newcastle University.
> >
>

[Lisa Cameron]

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*****

For safest operation, being off of the network is likely best. But that
makes moving data via network to servers etc difficult and we have tried to
keep our systems connected to the univ network to allow data transfer that
way.
To clarify, we have not done anything more than allow Windows security
updates of Win 7 for Feb 2019 happen to fix the problem of the Jan 2019
security update. I only performed this after I received information from
Zeiss about this particular issue. During January and some of Feb, we kept
all our Zeiss systems disconnected from the network. Our 510, 710 and 780,
and 880 installed in 2016, are running on Windows 7. We have been told we
will be kicked off the univ network in Jan 2020 when Win 7 is no longer
supported. (we paid to update several systems to Win 7 from Win XP in the
last year, one was Zeiss another from a diffcompany)  Zeiss and Leica are
delivering new systems on Win 10 (finally). I have asked Zeiss about
whether they are working on Win 10 compatibility for older models in the
field that are currently running with WIn 7. They say they are aware and
are working on it.
My major concern is our Zeiss lighsheet Z.1 that would be blocked from our
univ network in 2020 once Win7 support is over, since this produces very
large files that really only are practical to move via network connections
(at least in a core facility situation).
As of now, my understanding is that Zeiss systems delivered with Win 7 need
to be run on Win 7.  But info from my service rep is that Zeiss is working
on figuring out the transition to Win 10 for systems currently running on
Win 7.
Best,
Lisa
[hidden email]

On Sat, Mar 2, 2019 at 7:39 AM Tsutomu Shimotori <[hidden email]> wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Hello.
>
> About 2.5 years ago our computer for Zeiss 710 was unintentionally,
> automatically updated from Win 7 to Win 10 when graduate students were
> using it.  At that time the computer was connected to internet.  We didn't
> know about the Win 10 incompatibility issue, and we continued to run the
> instrument for a while after the update.  On the surface there seemed no
> problem running it with Win 10.  But after a couples of months the HDD
> corrupted and we had to call service to get it repaired.  The serviceman
> basically wiped off the HDD and reinstalled Win 7 and Zen and tested the
> instrument.  He told us that Zeiss 710 shouldn't be run with Win 10.  Since
> then we were so afraid of the automatic updates that we decided to disable
> all kinds of automatic updates and disconnect the computer from internet,
> and use the instrument completely offline.
>
> So did they find a fix for the Win 10 incompatibility issue?  I personally
> would still avoid Win 10 update.  At this moment there is no need for
> updating the computer to Win 10 as far as we are concerned.  Running an
> instrument offline, without making a change from the initial install, is
> the safest...
>
> Tsutomu "Shimo" Shimotori
> University of Minnesota Duluth
>
> On Fri, Mar 1, 2019 at 9:31 PM Lisa Cameron <[hidden email]>
> wrote:
>
> > *****
> > To join, leave or search the confocal microscopy listserv, go to:
> > http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> > Post images on http://www.imgur.com and include the link in your
> posting.
> > *****
> >
> > My Zeiss service representative sent us information about this early in
> > February after the Feb Windows updates were released.
> > We have updated our Windows 7 with Feb updates - these replace the KBxxxx
> > problem updates and allow Zen black to operate confocal systems properly
> on
> > Zeiss 710/780 and 880 systems along with offline Zen licenses. Our
> > computers are connected to the university network now and seem to be
> > working fine.
> > Feel free to contact me offline if you'd like me to send the
> documentation
> > that Zen sent.
> > Best,
> > Lisa
> > ----------
> > Lisa Cameron, PhD
> > Director, Light Microscopy Core Facility
> > Duke University
> > [hidden email]
> >
> > On Fri, Mar 1, 2019 at 5:21 AM plantard <[hidden email]> wrote:
> >
> > > *****
> > > To join, leave or search the confocal microscopy listserv, go to:
> > > http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> > > Post images on http://www.imgur.com and include the link in your
> > posting.
> > > *****
> > >
> > > Dear Glyn,
> > >
> > > The latest windows update is supposed to fix the issue, according to a
> > > message we received from Zeiss.
> > >
> > > I ran updates yesterday on one LSM880. I had backed up before, created
> a
> > > restore point, and I had a Zeiss service guy scheduled to come for some
> > > work on that microscope in the afternoon. I ran windows update, one of
> > them
> > > failed at installing. But the system is running as it should.
> > >
> > > Zeiss also created a pdf, showing how to put these updates on a
> blacklist
> > > so that they are not installed.
> > >
> > > Good luck.
> > > Laure
> > > ---
> > > Laure Plantard, PhD
> > >
> > > Light Microscope Facility (LMF)
> > > MPI-CBG Dresden
> > >
> > >
> > >
> > >
> > >
> > >
> > > > On 1. Mar 2019, at 10:17, Glyn Nelson <[hidden email]> wrote:
> > > >
> > > > *****
> > > > To join, leave or search the confocal microscopy listserv, go to:
> > > > http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> > > > Post images on http://www.imgur.com and include the link in your
> > > posting.
> > > > *****
> > > >
> > > > Hi All,
> > > >
> > > > Has anyone heard anything about whether the Windows updates are fixed
> > to
> > > allow Zen to run yet?  Or whether there is a patch for it?  Not heard
> > > anything in the UK, and google only returns the last discussion on here
> > > about it.
> > > >
> > > > Would be nice to have security updates installed...
> > > >
> > > > Glyn.
> > > >
> > > > Bioimaging Unit,
> > > > Newcastle University.
> > >
> >
>

[Steffen Dietzel]

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*****

Lisa,

just in case the microscope manufacturer is not sorting out the problem
in time, one solution for your light sheet would be a NAS (or other
server) with several Ethernet connections. One of the connections goes
to your local network (public) and one of the others directly to the
light sheet computer (private network).

I used such a solution in the past to transfer data from an XP system to
the NAS via the private network. The data are then accessible from other
computers via the public connection. Such a solution is probably cheaper
than an upgrade of the microscope computer, starting at less than €1000
(including disk).

With a lot of long cables and a router you essentially could put an
infinite number of computers in your private network. But depending on
the spatial situation, one NAS for each microscope in need might be
easier to install.

You do lose the possibility of remote support on the microscope and the
possibility to automatically transfer usage data for billing to a server
(and obviously browsing the internet).

Best

Steffen


Am 03.03.2019 um 04:02 schrieb Lisa Cameron:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> For safest operation, being off of the network is likely best. But that
> makes moving data via network to servers etc difficult and we have tried to
> keep our systems connected to the univ network to allow data transfer that
> way.

...
> My major concern is our Zeiss lighsheet Z.1 that would be blocked from our
> univ network in 2020 once Win7 support is over, since this produces very
> large files that really only are practical to move via network connections
> (at least in a core facility situation).

--
------------------------------------------------------------
Steffen Dietzel, PD Dr. rer. nat
Ludwig-Maximilians-Universität München
Biomedical Center (BMC)
Head of the Core Facility Bioimaging

Großhaderner Straße 9
D-82152 Planegg-Martinsried
Germany

http://www.bioimaging.bmc.med.uni-muenchen.de