Re: Ask for help about LSM 510

Posted by Greg Martin-8 on
URL: http://confocal-microscopy-list.275.s1.nabble.com/Ask-for-help-about-LSM-510-tp593440p593443.html

Search the CONFOCAL archive at http://listserv.acsu.buffalo.edu/cgi-bin/wa?S1=confocal 

Hey Folks --

 

    It could be a heating issue.  We at times get the same error on our 510 with the same fix -- rebooting the real-time controller with the red panic button behind the hidden door.  Sometime it takes a full shutdown and a bit of waiting before the restart.  My Zeiss service tech pointed out a filter behind the grill next to that hidden door.  If it gets clogged the system can overheat.  Easy to do but hard to remember to clean it once in a while. 

 

    Martin's right -- it's awesome that folks have such ready access to literally a world of help!

 

Be peace!  Greg.

 

Greg Martin
Keck Microscopy Facility
University of Washington
Box 357290
Seattle, WA 98195-7290
206-685-8784 (office)
425-344-2632 (cell)
www.depts.washington.edu/keck

----- Original Message -----

From: "Melinda Kay Frame" <[hidden email]>

To: <[hidden email]>

Sent: Friday, July 18, 2008 6:32 AM

Subject: Re: Ask for help about LSM 510

> Search the CONFOCAL archive at
> http://listserv.acsu.buffalo.edu/cgi-bin/wa?S1=confocal
>

> Hi Yi-
>
> I have experienced the "Failed to connect to real time controller" problem
> twice in the past two months on my Zeiss 510 Meta.
>
> There is a secondary computer or controller in the large module that
> contains the lasers and electronics.  This secondary computer is connected
> to the Windows computer by an internet cable.  When you start the Windows
> program, you should see at the bottom right of the monitor on one of the
> icons a message indicating "Real Time Connection/Speed 1Gbps/Status
> Connected"
>
> The first time I experienced the "Failed to connect to real time
> controller", the icon on the Windows screen also indicated that the Real
> Time Connection was Not Connected.  That time I could not get the system to
> work without a service call.
>
> The second time, the icon on the Windows screen indicated that the Real Time
> Connection was still Connected at 1Gbps.  If I shut down the system for
> 30-60 minutes (5 or 10 minutes wouldn't work), then I could get the system
> back up and working.  It was as though there was a heating issue or
> something.
>
> In both cases, the final solution was for Zeiss to replace that secondary
> computer in the electronics module.  The system worked fine after that.
>
> Hope this helps-
> Melinda
>
> Melinda Frame, PhD
> Michigan State University
> Center for Advanced Microscopy
> B7 CIPS
> East Lansing, MI  48824
> 517-432-2327
> [hidden email]
>
> Yi Zheng writes:
>
>> Search the CONFOCAL archive at
>> http://listserv.acsu.buffalo.edu/cgi-bin/wa?S1=confocal
>>
>> Hi everyone!
>>
>> Here is an emergency.
>>
>> I am doing my data analysis on zeiss LSM 510 while the whole system is
>> runing. I mean all laser are on and I was collecting data.
>>
>> The software was down suddenly.
>> So I quit it and tried to restart it.
>> Then I got the message like "Fail to connect to realtime controller. If the
>> system is running open the door "reset RTC" on the front of the electronics
>> rack. press the "Reset" button and wait 30 seconds.
>> But the problem is I can not find any door or reset button behind it.
>>
>> I called Zeiss, but their system is down too!
>>
>> Is there anyone here can help?
>>
> 
>