http://confocal-microscopy-list.275.s1.nabble.com/Uniformity-of-2-photon-illumination-tp6719119p6750696.html
Service from any company seems to be very hit-and-miss these days. I have
company. From what I have heard, support tends to be one of the first
things that gets cut when a company needs to downsize. As a result, all the
existing customers suffer. I keep hearing stories about how this or that
considering purchasing from. If you are unlucky, the service rep in your
> *****
> To join, leave or search the confocal microscopy listserv, go to:
>
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy> *****
>
> Ouch!
>
> I guess the strong stand you are taking now is the obvious desperate next
> step!
>
> Best of luck with it all!
>
> Med vänlig hälsning / Best regards
>
> Sylvie
>
> @@@@@@@@@@@@@@@@@@@@@@@@
> Sylvie Le Guyader
> Live Cell Imaging Unit
> Dept of Biosciences and Nutrition
> Karolinska Institutet
> Novum
> 14183 Huddinge
> Sweden
> office: +46 (0) 8 5248 1107
> LCI room: +46 (0) 8 5248 1172
> mobile: +46 (0) 73 733 5008
>
> > -----Original Message-----
> > From: Confocal Microscopy List
> > [mailto:
[hidden email]] On Behalf Of CCI
> > Sent: 01 September 2011 13:17
> > To:
[hidden email]
> > Subject: Newport MaiTai 2-photon laser maintenance
> >
> > *****
> > To join, leave or search the confocal microscopy listserv, go to:
> >
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy> > *****
> >
> > Dear Colleagues,
> >
> > Do you own/you want to buy a two photon laser from Spectra
> Physics/Newport?
> > I would like to share my experience with the Spectra Physics/Newport
> service :
> >
> > 15.03.2011 Our MaiTai laser has a very low output power and doesn't
> pulse. I
> > contact the service engineer.
> >
> > 29.03.2011 After two weeks of mail exchange with the engineer trying to
> solve the
> > problem in remote,
> > it turns out that this is something more serious. The engineer comes
> over, collects
> > the laser and promise we will have the laser back in 1,5-2 months. End
> of May
> > then. That is the only Multi Photon laser in the facility and I start
> already to have
> > worried users around asking when the laser will be back.
> >
> > 03.06.2011 I write Spectra Physics (SP) urging news about the laser.
> >
> > 27.06.2011 SP informs me that they will start to work on the laser "this
> week" and
> > the laser should be back in the week of the 11th of July. They added "If
> it is
> > possible to do it any earlier we will".
> >
> > 01.07.2011 SP informs me that there are good news: the laser will be
> really back by
> > the middle of July.
> >
> > 14.07.2011 No news from SP. I write them asking about an update. SP
> answers
> > quickly: new installation date, the 3rd of August. 2011? My bad, I forgot
> to ask
> > them.
> >
> > 05.08.2011 Again no news and no laser back. I write this time the Sales
> Director a
> > complaint letter asking when we will have our laser back and if it is
> possible to
> > have a replacement instrument, as we are without laser since more than 4
> months
> > now.
> >
> > 17.08.2011 Receiving no answer from the Sales Director I call him, and
> receive
> > assurance that the laser will be back next week.
> >
> > 26.08.2011 Still nothing. I write a new complaint mail to the Sales
> Director. He
> > answers that there were more delays, but by the 31st of August he will
> surely be
> > able to know more about when the laser will be back and he will contact
> me.
> >
> > 01.09.2011 No news from SP (to be continued).
> >
> > Now it might well be that all of it is absolutely normal, I just would
> like to get a
> > feedback from the community if there is anything else I can do in order
> to have the
> > laser back.
> > Thanks for reading this overly long post and for your feedback.
> >
> > Cheers,
> >
> > Marco
> >
> >
> > Marco Marcello
> > Imaging Manager
> > Centre for Cellular Imaging, IIB
> > University of Liverpool
> > UK
>