Posted by
Gitta Hamel on
URL: http://confocal-microscopy-list.275.s1.nabble.com/confocal-detectors-and-deconvolution-tp7588223p7588255.html
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**Vendor response**
Dear Thomas,
We fully understand that maintenance and upgrade fees can be a burden in
your facility. We regret the confusion that the offer may have caused.
The /migration only / offer was sent after a/maintenanc//e/ proposal was
rejected for very good reasons that we fully respect. Accompanying the
/migration only/ offer was the statement that this fee would be /100//%
deducted/ if you
would decide to accept the maintenance proposal.
At SVI we offer a lotwith a maintenance and upgrade contract as it includes:
Twice a year a major upgrade, as well as fast bug fixes resulting in
updated version every couple of weeks to facilitate our users to benefit
from the bug fixes as soon as possible. In your Huygens license you see
the End of Maintenance date written out.
Also included is a free of charge migration /once a year/ while under
maintenance.
Next to that we offer fast responses on support questions we receive,
even during the weekend. You experienced our support, when you expressed
a need to work with Huygens this Saturday and we supplied you with a
fully functional Huygens license the same day.
We very much hope that the experiments were successful?
With best wishes,
Gitta Hamel
****************************** Gitta Hamel Managing Director/Imaging
Specialist Scientific Volume Imaging bv Laapersveld 63 1213 VB Hilversum
The Netherlands www.svi.nl
[hidden email] [hidden email] tel: ++ 31 35 6 42
16 26 Cell:++ 31 6 18 02 12 72 ******************************
On 12-05-18 12:29, Thomas Abraham wrote:
> *****
> To join, leave or search the confocal microscopy listserv, go to:
>
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy> Post images on
http://www.imgur.com and include the link in your posting.
> *****
>
> We have Huygens Pro (Ver 17.XX) in one our computer and that computer went down recently because of some hardware issues. We wanted to switch that version over to a new computer. When I contacted Huygens, they wanted so called “Migration Fee” of $399 for license string! Btw, we have two other commercial programs VOLOCITY and IMARIS. Both companies DO NOT charge anything for changing computers. In my view, this charge from HUYGENS is very unfair. The buyer, who already paid for the software, should decide where he/she wants to run the software. I would like to know any other companies have similar practices. Thanks in advance for your response.
>
> --------------------------------------------------------------
> Thomas Abraham, PhD
> Director, Microscopy Imaging Core Lab
> Penn State College of Medicine
> Penn State Website:
>
https://profiles.psu.edu/profiles/display/82782779 <
https://profiles.psu.edu/profiles/display/82782779>
> -------------------------------------------------------------
>
>
>
>> On May 11, 2018, at 8:55 AM, Vincent Schoonderwoert <
[hidden email]> wrote:
>>
>> *****
>> To join, leave or search the confocal microscopy listserv, go to:
>>
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy>> Post images on
http://www.imgur.com and include the link in your posting.
>> *****
>>
>> ***Vendor message***
>>
>>
>> Dear all,
>>
>>
>> Without getting involved in a discussion about the need for deconvolution (although we are tempted), we feel a profound need to inform you about the status of the collaboration between SVI-Huygens and Leica to prevent any misunderstanding if you are considering a new confocal microscope.
>>
>> Per December 1, 2017, despite its success, Leica stopped selling Hyvolution2 with Huygens as its computing engine. As George kindly mentioned, Hyvolution2 includes "the SVI Huygens software under the hood". New Leica customers are now offered another option in LASX that does NO LONGER involve the Huygens software and SVI.
>>
>> We will maintain our high level of support to customers who already purchased a Huygens license via Hyvolution or directly with their SP8. Like before, we also keep offering Huygens for the latest microscope types and file formats. Also the new and fully automated on-the-fly deconvolution tool "Batch Express" will offer this functionality.
>>
>> We welcome any further questions and will respond offline.
>>
>> Apologies to Mike for using your interesting post.
>>
>> With kind regards,
>> Vincent
>>
>>
>> Get the best out of your microscopy images with Huygens Batch Express:
>>
>>
http://www.svi.nl/BatchExpress>>
>> ***********************************************
>> Vincent Schoonderwoert, PhD
>> Senior Imaging Specialist/Account Manager
>> Scientific Volume Imaging
>> www.svi.nl
>> +31 35 642 1626
>> ***********************************************