Re: Problems with ZEISS ZEN Black after Windows 7 updates this week

Posted by Lemasters, John J. on
URL: http://confocal-microscopy-list.275.s1.nabble.com/Problems-with-ZEISS-ZEN-Black-after-Windows-7-updates-this-week-tp7589022p7589037.html

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The idea that Microsoft will "fix" the problem is unrealistic. This is a Zeiss only problem that affects LSM 510, 700's and 880 microscopes (and maybe others). I would note that no other software at my institution has been adversely affected by the Microsoft updates, at least to my knowledge.

It is Zeiss that needs to come up with a fix to make their softwares Windows compliant.

Let's hope they can do it quickly, because there is a danger of uninstalling security updates and related items.

John

John J. Lemasters, MD, PhD
Professor and GlaxoSmithKline Distinguished Endowed Chair
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Medical University of South Carolina
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-----Original Message-----
From: Confocal Microscopy List <[hidden email]> On Behalf Of Ariel, Pablo
Sent: Monday, January 14, 2019 12:43 PM
To: [hidden email]
Subject: Re: Problems with ZEISS ZEN Black after Windows 7 updates this week

CAUTION: External

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Dear Roland,

Thanks for providing this valuable information to the community; you just saved my staff and I a lot of time.

I can confirm that KB 4480970 (which is labeled a "security update") caused startup problems on both an LSM700 and LSM710 system, both running Zen Black on Windows 7. The errors were different in each case, but made the software unusable for both microscopes. Uninstalling the update fixed the issue. I have not tried reinstalling.

Thanks again,
Pablo


Pablo Ariel, Ph.D.
Assistant Professor
Director of the Microscopy Services Laboratory Brinkhous-Bullitt Bldg B04 Department of Pathology and Laboratory Medicine University of North Carolina at Chapel Hill http://www.med.unc.edu/microscopy
Tel: [phone]




-----Original Message-----
From: Confocal Microscopy List [mailto:[hidden email]] On Behalf Of Roland Nitschke
Sent: Friday, January 11, 2019 6:27 AM
To: [hidden email]
Subject: Problems with ZEISS ZEN Black after Windows 7 updates this week

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Dear all,

many of you might have problems in running ZEISS ZEN Black systems (online or offline) after a bunch of the last Windows 7 updates this week.
Problems are related to the Windows updates with the numbers

# KB 4480970
# KB 4480960

We had success in getting a running ZEN BLACK system again after de-installing them and rebooting.

On most systems we also see that we can even reinstall them afterwards again and reboot the system and ZEN still is running.

If it does not work you have to block the Windows update in the meanwhile, until there is a fix from Microsoft.

This is not logic, but its Windows.....


Best wishes and good luck

Roland Nitschke

Dr. Roland Nitschke Albert-Ludwigs University Freiburg Life Imaging Center (LIC) in ZBSA Microscopy and Image Analysis Platform (MIAP)




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