Re: Problems with ZEISS ZEN Black after Windows 7 updates this week

Posted by Lisa Cameron on
URL: http://confocal-microscopy-list.275.s1.nabble.com/Problems-with-ZEISS-ZEN-Black-after-Windows-7-updates-this-week-tp7589022p7589065.html

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We had all models of our Zeiss confocals running Zen Black not working with the windows update and even the 510 using LSM software.
uninstalling and hiding the windows updates allowed Zen Black or LSM software and the system to work again.
(I had to combat the automatic re-downloading and updating forced by my IT and uninstalled a few times on one system and ultimately disconnected my systems from the network)

My dept IT found some window update replacement:
https://www.catalog.update.microsoft.com/Search.aspx?q=KB4487345
that they wanted me to use, so I tested it with my offline Zen black license on a computer not running a confocal system, but this new windows update still killed Zen black.

I've been in touch with my Zeiss service rep throughout and he was very helpful and informed me that Zeiss knows about the issue and it has been escalated to Germany for a hotfix, but no word on how long that might be.

But yes, the Windows update is affecting much more than Zeiss software, so hopefully the solutions by Microsoft will help the proper operation of Zeiss software - hopefully by next month's release...

Best,
Lisa

([hidden email])
Duke LMCF
microscopy.duke.edu