Pathology Devices - still in existence?

[Chris Wood-5]

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Dear List,

After following a couple of recommendations from this list from a few years back, we
decided to buy an incubator from Pathology Devices. Quotes arrived promptly, orders
were placed, details for bank transfer obtained, 50% advanced payment sent and then....
nothing. Our purchasing bods have sent a chain of emails, I've sent a couple, a significant
number of telephone calls went unanswered. Complete silence.

Said purchasing bods are panicking now as the delivery date on the quote has passed,
and I'm now more than a little disconcerted myself. Has anybody else had a similar
experience? Anybody have another means to contact this company (apart from the email
and telephone details on the website), or know personally anyone involved there? Have
they been at any recent congresses or meetings? Any and all information is most
gratefully received, as silence definitely isn't golden in this case, and hasn't been my
experience with Pathology Devices until now.

Best wishes,

Chris Wood
Laboratorio Nacional de Microscopía Avanzada
Instituto de Biotecnología, UNAM
México

www.lnma.unam.mx
www.facebook.com/lnma.mexico

[Dr. Judith Drazba]

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Hi Chris,

Yes, they still exist. I have one of their incubation units on my spinning disk confocal and it's fantastic. The problem, as you noted, is inability to get them to respond. I've had three issues with my unit over the years -mostly from misuse - and have had great difficulty getting it repaired. One time I sent it back and waited several months for it to return. Most recently I asked PerkinElmer, who sold it to me, to get involved. The repair happened in two weeks. You have to be persistent. Call and email every day.

There only seems to be one person at the company. Here's the contact info that I have:
Ron Gebing
Pathology Devices, Inc.
p 410.876.5004
f 410.876.6006
www.pathologydevices.com

This is the address we used to return the unit for repair:
Pathology Devices, Inc.
3525 Del Mar Heights Rd Unit 283
San Diego, CA  92130

Hope this helps.
Judy


 Judith Drazba, Ph.D.  |  Director  |  Imaging and Flow Cytometry Core- LRI
 Cleveland Clinic, NB10  |  9500 Euclid Ave.   |  Cleveland, OH 44195 
 [phone]







-----Original Message-----
From: Confocal Microscopy List [mailto:[hidden email]] On Behalf Of Chris Wood
Sent: Thursday, November 13, 2014 11:56 PM
To: [hidden email]
Subject: Pathology Devices - still in existence?

*****
To join, leave or search the confocal microscopy listserv, go to:
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*****

Dear List,

After following a couple of recommendations from this list from a few years back, we decided to buy an incubator from Pathology Devices. Quotes arrived promptly, orders were placed, details for bank transfer obtained, 50% advanced payment sent and then....
nothing. Our purchasing bods have sent a chain of emails, I've sent a couple, a significant number of telephone calls went unanswered. Complete silence.

Said purchasing bods are panicking now as the delivery date on the quote has passed, and I'm now more than a little disconcerted myself. Has anybody else had a similar experience? Anybody have another means to contact this company (apart from the email and telephone details on the website), or know personally anyone involved there? Have they been at any recent congresses or meetings? Any and all information is most gratefully received, as silence definitely isn't golden in this case, and hasn't been my experience with Pathology Devices until now.

Best wishes,

Chris Wood
Laboratorio Nacional de Microscopía Avanzada Instituto de Biotecnología, UNAM México

www.lnma.unam.mx
www.facebook.com/lnma.mexico

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Thank you.

[Chris Wood-5]

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Thanks for all the replies on and off list. I have now been contacted by Ron Gebring at
Pathology Devices and (of course) confirm that they are still making and shipping their
stage incubators.

Best wishes,

Chris

Laboratorio Nacional de Microscopía Avanzada
UNAM, Mexico

www.lnma.unam.mx
www.facebook.com/lnma.mexico