Dear Gy-Chou,
we run a PerkinElmer VoX since quite some time in the ALMF at EMBL Heidelberg. As far as I know we don´t have the problem you are describing. I would recommend to install the newest Volocity release first and if this doesn´t help check if there are any other problems on the PC.
Maybe it already helps to plug the prosync into another USB port ?
Did you install any other software/drivers on this machine, which are not related to Volocity !? We usually don´t install any other software on microscope PCs and rather analyze data on separate workstations.
If all the above don´t solve your problem I would call the service, we have good experience with the service and it might still be under warrantee (I guess you are using a PC bought from PerkinElmer !)?
Hope this helps,
best regards,
Stefan
Dr. Stefan Terjung
Advanced Light Microscopy Facility
EMBL Heidelberg
Meyerhofstr.1
D - 69117 Heidelberg
www.embl.de/almf
www.embl.org/elmi
-------- Original-Nachricht --------
> Datum: Thu, 16 Jul 2009 09:41:55 +0800
> Von: "周冠裕" <
[hidden email]>
> An:
[hidden email]
> Betreff: PerkinElmer UltraVIEW VoX problem
> Hi,
>
>
>
> Does anyone have experience about PerkinElmer UltraVIEW VoX?
>
> We find the USB device (ProSync) disappears sometime when system is being
> capture image.
>
> The control software is Volocity, We try to update the driver but it
> doesn’t work.
>
> Does anyone work smooth with PerkinElmer Ultra VIEW?
>
>
>
> Thank a lot
>
>
>
> GY-Chou
>
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