Problems with ZEISS ZEN Black after Windows 7 updates this week

[Roland Nitschke]

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Dear all,

many of you might have problems in running ZEISS ZEN Black systems
(online or offline) after a bunch of the last Windows 7 updates this week.
Problems are related to the Windows updates with the numbers

# KB 4480970
# KB 4480960

We had success in getting a running ZEN BLACK system again after
de-installing them and rebooting.

On most systems we also see that we can even reinstall them afterwards
again and reboot the system and ZEN still is running.

If it does not work you have to block the Windows update in the
meanwhile, until there is a fix from Microsoft.

This is not logic, but its Windows.....


Best wishes and good luck

Roland Nitschke

Dr. Roland Nitschke Albert-Ludwigs University Freiburg Life Imaging
Center (LIC) in ZBSA Microscopy and Image Analysis Platform (MIAP)

[Ariel, Pablo]

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Dear Roland,

Thanks for providing this valuable information to the community; you just saved my staff and I a lot of time.

I can confirm that KB 4480970 (which is labeled a "security update") caused startup problems on both an LSM700 and LSM710 system, both running Zen Black on Windows 7. The errors were different in each case, but made the software unusable for both microscopes. Uninstalling the update fixed the issue. I have not tried reinstalling.

Thanks again,
Pablo


Pablo Ariel, Ph.D.
Assistant Professor
Director of the Microscopy Services Laboratory
Brinkhous-Bullitt Bldg B04
Department of Pathology and Laboratory Medicine
University of North Carolina at Chapel Hill
http://www.med.unc.edu/microscopy
Tel: [phone]




-----Original Message-----
From: Confocal Microscopy List [mailto:[hidden email]] On Behalf Of Roland Nitschke
Sent: Friday, January 11, 2019 6:27 AM
To: [hidden email]
Subject: Problems with ZEISS ZEN Black after Windows 7 updates this week

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Dear all,

many of you might have problems in running ZEISS ZEN Black systems (online or offline) after a bunch of the last Windows 7 updates this week.
Problems are related to the Windows updates with the numbers

# KB 4480970
# KB 4480960

We had success in getting a running ZEN BLACK system again after de-installing them and rebooting.

On most systems we also see that we can even reinstall them afterwards again and reboot the system and ZEN still is running.

If it does not work you have to block the Windows update in the meanwhile, until there is a fix from Microsoft.

This is not logic, but its Windows.....


Best wishes and good luck

Roland Nitschke

Dr. Roland Nitschke Albert-Ludwigs University Freiburg Life Imaging Center (LIC) in ZBSA Microscopy and Image Analysis Platform (MIAP)

[Lemasters, John J.]

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The idea that Microsoft will "fix" the problem is unrealistic. This is a Zeiss only problem that affects LSM 510, 700's and 880 microscopes (and maybe others). I would note that no other software at my institution has been adversely affected by the Microsoft updates, at least to my knowledge.

It is Zeiss that needs to come up with a fix to make their softwares Windows compliant.

Let's hope they can do it quickly, because there is a danger of uninstalling security updates and related items.

John

John J. Lemasters, MD, PhD
Professor and GlaxoSmithKline Distinguished Endowed Chair
Director, Center for Cell Death, Injury & Regeneration
Departments of Drug Discovery & Biomedical Sciences and Biochemistry & Molecular Biology
Medical University of South Carolina
DD504 Drug Discovery Building
70 President Street, MSC 139
Charleston, SC 29425

Office: 843-876-2360
Lab: 843-876-2354
Fax: [phone]
Email: [hidden email]
http://academicdepartments.musc.edu/ccdir

-----Original Message-----
From: Confocal Microscopy List <[hidden email]> On Behalf Of Ariel, Pablo
Sent: Monday, January 14, 2019 12:43 PM
To: [hidden email]
Subject: Re: Problems with ZEISS ZEN Black after Windows 7 updates this week

CAUTION: External

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Dear Roland,

Thanks for providing this valuable information to the community; you just saved my staff and I a lot of time.

I can confirm that KB 4480970 (which is labeled a "security update") caused startup problems on both an LSM700 and LSM710 system, both running Zen Black on Windows 7. The errors were different in each case, but made the software unusable for both microscopes. Uninstalling the update fixed the issue. I have not tried reinstalling.

Thanks again,
Pablo


Pablo Ariel, Ph.D.
Assistant Professor
Director of the Microscopy Services Laboratory Brinkhous-Bullitt Bldg B04 Department of Pathology and Laboratory Medicine University of North Carolina at Chapel Hill http://www.med.unc.edu/microscopy
Tel: [phone]




-----Original Message-----
From: Confocal Microscopy List [mailto:[hidden email]] On Behalf Of Roland Nitschke
Sent: Friday, January 11, 2019 6:27 AM
To: [hidden email]
Subject: Problems with ZEISS ZEN Black after Windows 7 updates this week

*****
To join, leave or search the confocal microscopy listserv, go to:
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
Post images on http://www.imgur.com and include the link in your posting.
*****

Dear all,

many of you might have problems in running ZEISS ZEN Black systems (online or offline) after a bunch of the last Windows 7 updates this week.
Problems are related to the Windows updates with the numbers

# KB 4480970
# KB 4480960

We had success in getting a running ZEN BLACK system again after de-installing them and rebooting.

On most systems we also see that we can even reinstall them afterwards again and reboot the system and ZEN still is running.

If it does not work you have to block the Windows update in the meanwhile, until there is a fix from Microsoft.

This is not logic, but its Windows.....


Best wishes and good luck

Roland Nitschke

Dr. Roland Nitschke Albert-Ludwigs University Freiburg Life Imaging Center (LIC) in ZBSA Microscopy and Image Analysis Platform (MIAP)




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[Warren Zipfel]

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*****

It affects more the Zen Black - see https://www.bleepingcomputer.com/news/microsoft/windows-kb4480960-and-kb4480970-updates-causing-network-and-license-problems/

It inactivated my mapped drives that use SMBv2 (as well as all of our Zen Black confocals, PCs running Zen Desk and our Elyra) .  

-----Original Message-----
From: Confocal Microscopy List <[hidden email]> On Behalf Of Lemasters, John J.
Sent: Monday, January 14, 2019 1:22 PM
To: [hidden email]
Subject: Re: Problems with ZEISS ZEN Black after Windows 7 updates this week

*****
To join, leave or search the confocal microscopy listserv, go to:
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
Post images on http://www.imgur.com and include the link in your posting.
*****

The idea that Microsoft will "fix" the problem is unrealistic. This is a Zeiss only problem that affects LSM 510, 700's and 880 microscopes (and maybe others). I would note that no other software at my institution has been adversely affected by the Microsoft updates, at least to my knowledge.

It is Zeiss that needs to come up with a fix to make their softwares Windows compliant.

Let's hope they can do it quickly, because there is a danger of uninstalling security updates and related items.

John

John J. Lemasters, MD, PhD
Professor and GlaxoSmithKline Distinguished Endowed Chair Director, Center for Cell Death, Injury & Regeneration Departments of Drug Discovery & Biomedical Sciences and Biochemistry & Molecular Biology Medical University of South Carolina
DD504 Drug Discovery Building
70 President Street, MSC 139
Charleston, SC 29425

Office: 843-876-2360
Lab: 843-876-2354
Fax: [phone]
Email: [hidden email]
http://academicdepartments.musc.edu/ccdir

-----Original Message-----
From: Confocal Microscopy List <[hidden email]> On Behalf Of Ariel, Pablo
Sent: Monday, January 14, 2019 12:43 PM
To: [hidden email]
Subject: Re: Problems with ZEISS ZEN Black after Windows 7 updates this week

CAUTION: External

*****
To join, leave or search the confocal microscopy listserv, go to:
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
Post images on http://www.imgur.com and include the link in your posting.
*****

Dear Roland,

Thanks for providing this valuable information to the community; you just saved my staff and I a lot of time.

I can confirm that KB 4480970 (which is labeled a "security update") caused startup problems on both an LSM700 and LSM710 system, both running Zen Black on Windows 7. The errors were different in each case, but made the software unusable for both microscopes. Uninstalling the update fixed the issue. I have not tried reinstalling.

Thanks again,
Pablo


Pablo Ariel, Ph.D.
Assistant Professor
Director of the Microscopy Services Laboratory Brinkhous-Bullitt Bldg B04 Department of Pathology and Laboratory Medicine University of North Carolina at Chapel Hill http://www.med.unc.edu/microscopy
Tel: [phone]




-----Original Message-----
From: Confocal Microscopy List [mailto:[hidden email]] On Behalf Of Roland Nitschke
Sent: Friday, January 11, 2019 6:27 AM
To: [hidden email]
Subject: Problems with ZEISS ZEN Black after Windows 7 updates this week

*****
To join, leave or search the confocal microscopy listserv, go to:
http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
Post images on http://www.imgur.com and include the link in your posting.
*****

Dear all,

many of you might have problems in running ZEISS ZEN Black systems (online or offline) after a bunch of the last Windows 7 updates this week.
Problems are related to the Windows updates with the numbers

# KB 4480970
# KB 4480960

We had success in getting a running ZEN BLACK system again after de-installing them and rebooting.

On most systems we also see that we can even reinstall them afterwards again and reboot the system and ZEN still is running.

If it does not work you have to block the Windows update in the meanwhile, until there is a fix from Microsoft.

This is not logic, but its Windows.....


Best wishes and good luck

Roland Nitschke

Dr. Roland Nitschke Albert-Ludwigs University Freiburg Life Imaging Center (LIC) in ZBSA Microscopy and Image Analysis Platform (MIAP)




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[Glyn Nelson]

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Hi All,

I can confirm the Windows update breaks LSM880 systems with a Win7 acquisition PC.  Also, attempting to reinstall it later didn't work.

Glyn

[Lisa Cameron]

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We had all models of our Zeiss confocals running Zen Black not working with the windows update and even the 510 using LSM software.
uninstalling and hiding the windows updates allowed Zen Black or LSM software and the system to work again.
(I had to combat the automatic re-downloading and updating forced by my IT and uninstalled a few times on one system and ultimately disconnected my systems from the network)

My dept IT found some window update replacement:
https://www.catalog.update.microsoft.com/Search.aspx?q=KB4487345
that they wanted me to use, so I tested it with my offline Zen black license on a computer not running a confocal system, but this new windows update still killed Zen black.

I've been in touch with my Zeiss service rep throughout and he was very helpful and informed me that Zeiss knows about the issue and it has been escalated to Germany for a hotfix, but no word on how long that might be.

But yes, the Windows update is affecting much more than Zeiss software, so hopefully the solutions by Microsoft will help the proper operation of Zeiss software - hopefully by next month's release...

Best,
Lisa

([hidden email])
Duke LMCF
microscopy.duke.edu

[Davide Accardi-2]

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Thank you all guys,

This is a very important piece of information!

On my side, I can contribute adding that instead ZEN black for the light-sheet LZ.1 correctly works after installation of the latest windows updates.

Best,

Davide
--
Davide Accardi, PhD.
Champalimaud ABBE Platform
Advanced BioImaging and BioOptics Experimental Platform
Scientific and Managing Leader

Champalimaud Centre for the Unknown
Av. Brasilia, Doca de Pedroucos
1400-038 Lisbon, Portugal
T ([phone]

www.fchampalimaud.org
[hidden email]

> On 19. Jan 2019, at 00:59, Lisa Cameron <[hidden email]> wrote:
>
> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> We had all models of our Zeiss confocals running Zen Black not working with the windows update and even the 510 using LSM software.
> uninstalling and hiding the windows updates allowed Zen Black or LSM software and the system to work again.
> (I had to combat the automatic re-downloading and updating forced by my IT and uninstalled a few times on one system and ultimately disconnected my systems from the network)
>
> My dept IT found some window update replacement:
> https://www.catalog.update.microsoft.com/Search.aspx?q=KB4487345
> that they wanted me to use, so I tested it with my offline Zen black license on a computer not running a confocal system, but this new windows update still killed Zen black.
>
> I've been in touch with my Zeiss service rep throughout and he was very helpful and informed me that Zeiss knows about the issue and it has been escalated to Germany for a hotfix, but no word on how long that might be.
>
> But yes, the Windows update is affecting much more than Zeiss software, so hopefully the solutions by Microsoft will help the proper operation of Zeiss software - hopefully by next month's release...
>
> Best,
> Lisa
>
> ([hidden email])
> Duke LMCF
> microscopy.duke.edu